Job Overview
Employment Type
Full-time
Part-time
Compensation
Type:
Hourly
Rate:
Range $17.50 - $23.75
Work Schedule
Rotating Shifts
Benefits
Rrsp matching
health coverage
dental coverage
Staff travel program
Corporate incentive plan
Travel discount
Paid Time Off
Job Description
Porter Airlines is a renowned and innovative Canadian airline that has been transforming the economy air travel experience since 2006. Headquartered in Toronto, Porter Airlines operates a modern fleet consisting mainly of Embraer E195-E2 and De Havilland Dash 8-400 aircraft. The airline serves a comprehensive network across North America from Eastern Canada and holds an esteemed 4 Star Airline rating from the World Airline Star Rating, an accolade that highlights its commitment to quality, safety, and customer satisfaction. Known for its genuine hospitality combined with style, care, and charm, Porter Airlines has positioned itself as one of Canada's top-rated airlines,... Show More
Job Requirements
- Ability to work on a permanent basis in the USA
- At least 2 years of experience in a customer service role
- Must be computer savvy
- Ability to obtain necessary security clearances
- Need to be detail oriented
- Possess the ability to multitask
- Ability to work well in a team
- Dependability
- Able to work rotating shifts including days, afternoons, evenings, weekends, and holidays
- Ability to work 40 hours per week
- Must be capable of lifting/pushing/pulling up to 50lbs
- Must be able to safely operate/push passengers in wheelchairs
- Supports and adheres to all company policies
- Ability to communicate clearly and precisely in English
Job Qualifications
- Ability to work on a permanent basis in the USA
- At least 2 years of experience in a customer service role, preferably in the airline industry
- Must be computer savvy and have working knowledge of Google doc, sheets and calendar
- Knowledge of baggage services handling procedures will be preferable
- Ability to obtain necessary security clearances
- Need to be detail oriented
- Possess the ability to multitask
- Ability to work well in a team
- Have a proven positive track record when handling difficult situations and customers
- Dependability (must have a clear attendance record and reliable on time reporting for work)
- Able to work rotating shifts including days, afternoons, evenings, weekends, and holidays
- Ability to work 40 hours per week
- Must be capable of lifting/pushing/pulling up to 50lbs on a regular basis
- Must be able to safely operate/push passengers in wheelchairs from the point of arrival at the airport to the aircraft, and from the aircraft to the point of departure from the airport
- Supports and adheres to all company policies
- Ability to communicate and correspond clearly and precisely in English
Job Duties
- Provide high quality customer service
- Check-in passengers for flights at the ticket counters by assigning seats, directing passengers to their gates, and checking documentation for flights while ensuring the timely and accurate delivery of passenger luggage
- Perform pre-flight check-in procedures by assigning seats, making gate announcements, issuing boarding passes and boarding the flight
- Monitor carry-on luggage and operate jet ways, canopies and aircraft doors
- Responsible for unaccompanied minors during their travel
- Assist passengers with a disability or reduced mobility including wheelchair assistance
- Assisting arriving passengers and overseeing the International Arrivals baggage area
- Provide assistance to passengers whose baggage is mishandled or damaged
- Complete reports (BIR's) and handle entire tracing to recovery of mishandled bags
- Arrange transportation methods to restore the missing baggage to the rightful owner
- Respond to all passenger enquiries via telephone and email
- Maintain constant communication with the customer throughout the tracing or repair process
- Maintain accurate records and update PNR files
- Reconcile delivery service invoices
- Maintain commitment to the highest standard of customer service
- Assist CSR's where required in performing other functions
- Actively participate in Porter's Safety Management System (SMS) including, reporting hazards and incidents encountered in daily operations
- understand, comply and promote the Company Safety Policy
- Other duties as assigned
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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