Job Overview
Employment Type
Full-time
Part-time
Compensation
Type:
Hourly
Rate:
Range $19.00 - $1.00
Work Schedule
Rotating Shifts
Day Shifts
Weekend Shifts
Benefits
Rrsp matching
health coverage
dental coverage
Staff travel
Corporate incentive plan
Travel discount
Paid Time Off
Job Description
Porter Airlines, established in 2006 and headquartered in Toronto, Canada, is renowned for elevating the experience of economy air travel by providing exceptional hospitality marked by style, care, and charm. As a prominent regional airline, Porter operates a modern fleet including Embraer E195-E2 and De Havilland Dash 8-400 aircraft to serve a comprehensive network across Eastern Canada and North America. Recognized as an Official 4 Star Airline® by the World Airline Star Rating®, Porter Airlines is committed to safety, quality service, and innovative operational excellence, making it a respected leader in the aviation industry. The company is known for its... Show More
Job Requirements
- Ability to work on a permanent basis in the usa
- At least 2 years of experience in a customer service role, preferably in the airline industry
- Must be computer savvy and have working knowledge of google doc, sheets and calendar
- Ability to obtain necessary security clearances
- Need to be detail oriented
- Possess the ability to multitask
- Ability to work well in a team
- Have a proven positive track record when handling difficult situations and customers
- Dependability (must have a clear attendance record and reliable on time reporting for work)
- Able to work rotating shifts including days, afternoons, evenings, weekends, and holidays
- Ability to work 40 hours per week
- Must be capable of lifting/pushing/pulling up to 50lbs on a regular basis
- Must be able to safely operate/push passengers in wheelchairs from the point of arrival at the airport to the aircraft, and from the aircraft to the point of departure from the airport
- Supports and adheres to all company policies
- Ability to communicate and correspond clearly and precisely in english
Job Qualifications
- Ability to work on a permanent basis in the USA
- At least 2 years of experience in a customer service role, preferably in the airline industry
- Must be computer savvy and have working knowledge of Google doc, sheets and calendar
- Knowledge of baggage services handling procedures will be preferable
- Ability to obtain necessary security clearances
- Need to be detail oriented
- Possess the ability to multitask
- Ability to work well in a team
- Have a proven positive track record when handling difficult situations and customers
- Dependability (must have a clear attendance record and reliable on time reporting for work)
- Able to work rotating shifts including days, afternoons, evenings, weekends, and holidays
- Ability to work 40 hours per week
- Must be capable of lifting/pushing/pulling up to 50lbs on a regular basis
- Must be able to safely operate/push passengers in wheelchairs from the point of arrival at the airport to the aircraft, and from the aircraft to the point of departure from the airport
- Supports and adheres to all company policies
- Ability to communicate and correspond clearly and precisely in English
Job Duties
- Provide high quality customer service
- Check-in passengers for flights at the ticket counters by assigning seats, directing passengers to their gates, and checking documentation for flights while ensuring the timely and accurate delivery of passenger luggage
- Perform pre-flight check-in procedures by assigning seats, making gate announcements, issuing boarding passes and boarding the flight
- Monitor carry-on luggage and operate jet ways, canopies and aircraft doors
- Responsible for unaccompanied minors during their travel
- Assist passengers with a disability or reduced mobility including wheelchair assistance
- Assisting arriving passengers and overseeing the International Arrivals baggage area
- Provide assistance to passengers whose baggage is mishandled or damaged
- Complete reports and handle tracing to recovery of mishandled bags
- Arrange transportation methods to restore the missing baggage to the rightful owner
- Respond to all passenger enquiries via telephone and email
- Maintain constant communication with the customer throughout the tracing or repair process
- Maintain accurate records and update PNR files
- Reconcile delivery service invoices
- Maintain commitment to the highest standard of customer service
- Assist CSR’s where required in performing other functions
- Actively participate in Porter’s Safety Management System including, reporting hazards and incidents encountered in daily operations
- Other duties as assigned
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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