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Customer Service Representative (Bilingual)
Job Overview
Employment Type
Full-time
Hourly
Compensation
Hourly
Exact $21.00
Work Schedule
Standard Hours
Weekend Shifts
Benefits
Dental Insurance
Health savings account
401(k)
Flexible spending account
Paid training
Employee assistance program
Disability insurance
401(k) matching
Tuition Reimbursement
Opportunities for advancement
Vision Insurance
employee discount
Health Insurance
AD&D insurance
Pet insurance
Paid Time Off
On-the-job training
Job Description
California Check Cashing Stores is a prominent member of the Community Choice Financial Family of Brands, one of the largest consumer specialty finance organizations in the United States. With its headquarters operational across more than 1,500 brick-and-mortar stores serving 24 states and online products available in 20 states, the company focuses on providing accessible short-term financial services that enable individuals and families to manage their financial needs efficiently. As an impact-driven and fast-growing enterprise, California Check Cashing Stores places a high value on community engagement, customer satisfaction, and employee development, offering a vibrant work environment where team members can build... Show More
Job Requirements
- Must be at least 18 years of age (19 in Alabama)
- High school diploma or equivalent
- Background check required
- Ability to accurately enter data
- Proficiency in using phones, POS system, Microsoft Office, and other computer systems
- Ability to stand for up to 90% of the time
- Ability to move and transport up to 25 pounds
- Ability to move inside and outside the store
- Ability to operate mechanical controls such as a keyboard
- Must maintain a full-time work schedule with regular, in-person attendance, including weekends
Job Qualifications
- A high school diploma or equivalent
- Excellent verbal and written communication skills
- Professional demeanor with customers and colleagues
- Meticulous attention to detail
- Proficiency in phone use, Point of Sale systems, Microsoft Office, and other computer systems
- Background check clearance per applicable law
- Ability to meet physical job demands including standing for up to 90% of the time and moving up to 25 pounds
- Experience in check cashing, document verification, and money order processing is preferred
- Prior cash handling and cash drawer or vault management experience is preferred
- Bilingual English/Spanish is a plus and may be required for some locations
- Valid driver's license, auto insurance, and personal vehicle for work use with mileage compensation is a plus
Job Duties
- Connect with customers to cultivate lasting relationships that drive repeat business
- Review, validate, and process customer transactions with accuracy
- Maximize customer success by offering personalized financial services that fit their lifestyle
- Enter and maintain customer information with precision and integrity into a Point of Sale (POS) system
- Build new business by completing daily call campaigns
- Assist in customer account management and collections by accepting payments and managing customer appointments
- Perform duties outside of the office, including site vehicle appraisals, store errands, and external marketing
- Participate in in-store and community events
- Maintain internal and external store appearance and meet cleanliness standards
- Maintain office security protocols and conduct proper opening and closing procedures, including vault and cash drawer management
- Uphold compliance with company policies and relevant laws and regulations
- Engage in ongoing training and stay current on product and process changes
- Work efficiently in a dynamic, fast-paced environment and multitask effectively
- Conduct additional tasks as directed by leadership
- Maintain a full-time work schedule with regular in-person attendance including weekends
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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