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Customer Service Representative (Bilingual)
Job Overview
Employment Type
Full-time
Hourly
Compensation
Hourly
Exact $20.00
Work Schedule
Standard Hours
Weekend Shifts
Benefits
Paid on-the-job training
Comprehensive new hire program
Access to learning management system
Cross brand training
Key Holder Program
performance-based career advancement
Educational Reimbursement Program
Medical insurance
telemedicine
Medical spending account options
401(k) retirement plan
Roth 401(k) retirement plan
Company match program
Company-Sponsored Life and AD&D Insurance
Dental Insurance
Vision Insurance
short-term disability insurance
long-term disability insurance
supplemental life insurance
accident insurance
critical illness insurance
Hospital Indemnity insurance
ID theft protection
Legal services program
Pet insurance
Employee assistance program
Discount Marketplace
Paid Time Off
Business casual dress code
Job Description
California Check Cashing Stores, located in Hayward, CA, is a key player within the Community Choice Financial Family of Brands, one of the largest consumer specialty finance organizations in the United States. This family of brands spans over 1,500 brick-and-mortar stores across 24 states and offers online financial services in 20 states. California Check Cashing Stores is dedicated to providing accessible and reliable financial solutions to its diverse clientele. Recognized for its commitment to inclusivity and community empowerment, the company offers a fast-paced and dynamic workplace where employees are encouraged to grow professionally while making a direct impact on customers’... Show More
Job Requirements
- A high school diploma or equivalent
- Must be at least 18 years of age (19 in Alabama)
- Background check required
- Ability to meet physical demands including standing up to 90% of the time, moving and transporting up to 25 pounds, moving inside and outside of the store, and operating mechanical controls such as a keyboard
- Excellent verbal and written communication skills
- Proficiency in using phones, POS system, Microsoft Office, and other computer systems
Job Qualifications
- A high school diploma or equivalent
- Excellent verbal and written communication skills
- Professional demeanor with customers and colleagues
- Meticulous attention to detail
- Proficiency in using phones, POS system, Microsoft Office, and other computer systems
- Ability to meet physical demands of the position including standing up to 90% of the time and moving up to 25 pounds
- Must be at least 18 years of age (19 in Alabama)
- Background check clearance
Job Duties
- Connect with customers to cultivate lasting relationships that drive repeat business
- Review, validate, and process customer transactions with accuracy
- Maximize customer success by offering personalized financial services that fit their lifestyle
- Enter and maintain customer information with precision and integrity into a Point of Sale (POS) system
- Build new business by completing daily call campaigns
- Assist in customer account management and collections by accepting payments and managing customer appointments
- Perform duties outside of the office, including on-site vehicle appraisals, store errands, and external marketing
- Maintain store appearance and cleanliness
- Uphold office security protocols and conduct proper opening and closing procedures
- Ensure compliance with company policies and legal regulations
- Engage in ongoing training and stay current on product and process changes
- Work efficiently in a dynamic and fast-paced environment to meet performance standards
- Conduct additional tasks as directed by leadership
- Maintain a full-time work schedule with regular in-person attendance, including weekends
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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