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Customer Service Representative (Bilingual)
Job Overview
Employment Type
Full-time
Hourly
Compensation
Hourly
Exact $14.00
Work Schedule
Standard Hours
Weekend Shifts
Benefits
Paid on-the-job training
Access to learning management system
Cross brand training opportunities
Key Holder Program for leadership development
performance-based career advancement
Educational Reimbursement Program
Medical insurance
telemedicine
Medical spending account options (HSA/FSA)
Traditional 401(k) and Roth 401(k) Retirement plan with company match
Company-Sponsored Life and AD&D Insurance
Dental Insurance
Vision Insurance
short-term and long-term disability plans
Employee assistance program with mental health resources and life coaching
Discount marketplace with nationwide and local offers
Paid time off starting with 12 days per year
Business casual dress code including jeans and sneakers
Job Description
Community Choice Financial Family of Brands (CCF) is one of the largest consumer specialty finance organizations in the United States. With over 10 brands represented in more than 1,500 brick-and-mortar stores serving 24 states, along with online product offerings available in 20 states, CCF is dedicated to providing customers and communities with accessible short-term financial services when they need it most. The company is known for its commitment to helping people gain access to financial solutions, supporting team members with professional development, and fostering an inclusive work environment. CCF has received multiple accolades including recognition as a Military Friendly Employer... Show More
Job Requirements
- A high school diploma or equivalent
- must be at least 18 years of age (19 in Alabama)
- background check required
- ability to meet physical demands of the position including remaining in a stationary position and standing up to 90 percent of the time
- ability to move and transport up to 25 pounds
- ability to work inside and outside of the store
- proficiency in using phones, POS system, Microsoft Office, and other computer systems
- excellent verbal and written communication skills
- bilingual (English/Spanish) preferred
- valid driver’s license, auto insurance, and personal vehicle preferred
- willingness to work a full-time schedule with regular in-person attendance including weekends
Job Qualifications
- Bilingual (English/Spanish)
- a high school diploma or equivalent
- excellent verbal and written communication skills, plus professional demeanor with customers and colleagues
- meticulous attention to detail and ability to accurately enter data
- proficiency in using phones, POS system, Microsoft Office, and other computer systems
- must be at least 18 years of age (19 in Alabama)
- background check required
- ability to meet physical demands of the position including standing up to 90 percent of the time, moving and transporting up to 25 pounds, and operating mechanical controls such as a keyboard
- experience in check cashing, document verification, and/or money order processing preferred
- prior cash handling, cash drawer/vault management experience preferred
- valid driver’s license, auto insurance, and personal vehicle preferred
Job Duties
- Connect with customers to cultivate lasting relationships that drive repeat business
- Review, validate, and process customer transactions with accuracy
- Maximize customer success by offering personalized financial services that fit their lifestyle
- Enter and maintain customer information with precision and integrity into a Point of Sale (POS) system
- Build new business by completing daily call campaigns
- Assist in customer account management and collections by accepting payments and managing customer appointments
- Perform duties outside of the office, including on site vehicle appraisals, store errands, external marketing, and participation in in-store and community events
- Maintain internal and external store appearance and meet cleanliness standards to enhance customer experience
- Maintain office security protocols and conduct proper opening and closing procedures, including management of vault and cash drawer
- Uphold compliance with Company policies and procedures and all relevant local, state, and federal laws and regulations
- Engage in ongoing training and stay current on product and process changes
- Work efficiently in a dynamic and fast-paced environment and effectively navigate multiple tasks with ease to meet individual and team performance standards
- Conduct additional tasks as directed by leadership
- Maintain a full-time work schedule with regular, in-person attendance, including weekends
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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