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Customer Service Representative (Bilingual)
Job Overview
Employment Type
Full-time
Hourly
Compensation
Hourly
Exact $20.00
Work Schedule
Standard Hours
Weekend Shifts
Benefits
Paid on-the-job training
Comprehensive new hire program
Access to learning management system
Cross brand training
Enrollment in Key Holder Program
performance-based career advancement
Educational Reimbursement Program
Multiple medical insurance coverage choices
telemedicine services
Medical spending account options
Traditional 401(k) and Roth 401(k) retirement plan
Company match program
Company-Sponsored Life and AD&D Insurance
Dental Insurance
Vision Insurance
short-term and long-term disability plans
Supplemental Life and AD&D Insurance
accident insurance
critical illness coverage
hospital indemnity
ID theft protection
Legal services program
Pet insurance
Mental Health Resources
Life coaching
Employee assistance program
exclusive discounts
Paid Time Off
Business casual dress code including jeans and sneakers
Job Description
Community Choice Financial Family of Brands is one of the largest consumer specialty finance organizations in the United States. With a presence in over 1,500 brick-and-mortar stores across 24 states and online offerings in 20 states, Community Choice Financial provides customers access to short-term financial solutions precisely when they need them the most. The company supports a diverse range of financial services under more than ten brands and remains committed to helping individuals and communities achieve financial empowerment through various accessible and convenient financial services. Our work culture emphasizes inclusivity, growth, and community impact. As an employer, Community Choice Financial... Show More
Job Requirements
- High school diploma or equivalent
- excellent verbal and written communication skills
- professional demeanor with customers and colleagues
- meticulous attention to detail
- proficiency in using phones
- proficiency with POS system
- proficiency with Microsoft Office
- must be at least 18 years of age (19 in Alabama)
- background check required
- ability to remain in a stationary position including standing up to 90% of the time
- ability to move and transport up to 25 pounds
- ability to perform duties inside and outside of the store
- ability to operate mechanical controls such as a keyboard
Job Qualifications
- High school diploma or equivalent
- excellent verbal and written communication skills, plus professional demeanor with customers and colleagues
- meticulous attention to detail and ability to accurately enter data
- proficiency in using phones, POS system, Microsoft Office, and other computer systems
- must be at least 18 years of age (19 in Alabama)
- background check required
- ability to meet the physical demands of the position, including standing up to 90% of the time and moving and transporting up to 25 pounds
- experience in check cashing, document verification, and/or money order processing is preferred
- prior cash handling, cash drawer/vault management experience is preferred
- bilingual (English/Spanish) is a plus and may be required for certain locations
- valid driver’s license, auto insurance, and personal vehicle to use during the workday (mileage compensated) is preferred
Job Duties
- Connect with customers to cultivate lasting relationships that drive repeat business
- review, validate, and process customer transactions with accuracy
- maximize customer success by offering personalized financial services that fit their lifestyle
- enter and maintain customer information with precision and integrity into a Point of Sale (POS) system
- build new business by completing daily call campaigns
- assist in customer account management and collections by accepting payments and managing customer appointments
- perform duties outside of the office, including on site vehicle appraisals, store errands, and external marketing
- participate in in-store and community events
- maintain internal and external store appearance and meet cleanliness standards to enhance customer experience
- maintain office security protocols and conduct proper opening and closing procedures, including management of vault and cash drawer
- uphold compliance with Company policies and procedures, and relevant local, state, and federal laws and regulations
- engage in ongoing training and stay current on product and process changes
- work efficiently in a dynamic and fast-paced environment and effectively navigate multiple tasks with ease to meet individual and team performance standards
- conduct additional tasks as directed by leadership
- maintain a full-time work schedule with regular, in-person attendance, including weekends
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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