Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $16.00 - $21.00
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Professional Development
Employee Discounts
Job Description
Galaxy FBO, located in Addison, TX, is a premier fixed-base operator providing comprehensive concierge and aviation services to private and corporate clients. The company is dedicated to excellence in customer service and operational efficiency, supporting a range of aircraft and flight operations. As an established player in the aviation service industry, Galaxy FBO is committed to creating exceptional experiences for its clients, ensuring each visit is seamless and professional. The facility offers a welcoming, safe, and comfortable environment for passengers and flight crews alike, supporting a variety of needs from basic ground services to complex flight support.
The Concierge Service R... Show More
The Concierge Service R... Show More
Job Requirements
- High school diploma or equivalent (GED)
- 1-3 years of customer service experience
- proficient computer skills including electronic mail, routine database activity, word processing, spreadsheet, graphics
- valid driver's license
- ability to qualify for and maintain Airport SIDA clearance (where applicable)
Job Qualifications
- Ability to interact with professionalism and discretion with clientele
- ability to interpret a variety of instructions furnished in written or oral form
- ability to handle customer demands and crisis with poise
- ability to deliver an exceptional customer experience
- ability to work in a team driven environment
- proficient computer skills including electronic mail, routine database activity, word processing, spreadsheet and graphics
- experience using software programs such as TotalFBO and FlightBridge, preferred
- experience with flight scheduling or dispatching in part 91 or 135 operation, preferred
Job Duties
- Serve as the first point of contact to clients by welcoming, assisting, and directing visitors
- qualify for and maintain Airport SIDA and valid driver's license
- ensure that appropriate actions are taken to resolve customers' problems and concerns
- answer phone calls in a professional courteous manner and process request efficiently
- prepare and process invoices with accuracy
- utilize and maintain directories and reference materials
- greet aircraft upon arrival and departure to assist arriving passengers and crew members
- operate vehicles and golf carts
- maintain friendly demeanor and professional attire in accordance with current standards
- maintain a clean and orderly reception area, keep flightline free of FOD and safety hazards
- assist flight crew in with ramp-side services
- coordinate conference room scheduling and setup for various events and executive conferences
- communicate clearly and concisely using two-way radios to relay messages internally and externally
- restock supplies as needed
- accurately maintain valet parking areas and status boards
- ensure all passenger vehicles are thoroughly cleaned and prepared prior to pick-up
- actively participate in Galaxy FBO Safety Management System
- comply with all Galaxy Standard Operating Procedures
- observe all safety, environmental and general housekeeping rules and policies
- complete and maintain all applicable required training
- perform other duties as assigned
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
We didn't receive the exact location for this job posting,
please contact the employer.
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