Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Benefits
Health Insurance
Paid Time Off
Retirement Plan
Professional development opportunities
Employee Discounts
Job Description
Galaxy FBO is a premier Fixed Base Operator (FBO) offering comprehensive aviation services designed to meet the needs of private and corporate aircraft clientele. Known for its commitment to providing exceptional customer service, Galaxy FBO specializes in offering a range of concierge and ground support services that ensure seamless travel experiences for its clients. With state-of-the-art facilities located at key airport hubs, the company prides itself on blending professionalism, efficiency, and personal attention to meet the dynamic demands of the aviation industry. Galaxy FBO's team is dedicated to maintaining a high standard of operational excellence, safety, and hospitality, making it... Show More
Job Requirements
- High school diploma or equivalent (GED)
- 1-3 years of customer service experience
- Proficient computer skills including electronic mail, routine database activity, word processing, spreadsheet, graphics, etc.
- Valid driver’s license
Job Qualifications
- High school diploma or equivalent (GED)
- 1-3 years of customer service experience
- Proficient computer skills including electronic mail, routine database activity, word processing, spreadsheet, graphics, etc.
- Valid driver’s license
- Experience using software programs such as TotalFBO and FlightBridge, preferred
- Experience with flight scheduling/dispatching in part 91 or 135 operation, preferred
Job Duties
- Serve as the first point of contact to clients by welcoming, assisting, and directing visitors
- Qualify for and maintain Airport SIDA (where applicable) and valid driver’s license
- Ensure that appropriate actions are taken to resolve customers’ problems and concerns
- Answer phone calls in a professional courteous manner and process requests efficiently
- Prepare and process invoices with accuracy
- Utilize and maintain directories and reference materials
- Greet aircraft upon arrival and departure to assist arriving passengers and crew members
- Operate vehicles and golf carts
- Maintain friendly demeanor and professional attire in accordance with current standards
- Maintain a clean and orderly reception area, keep flightline free of FOD and safety hazards
- Assist flight crew with ramp-side services
- Coordinate conference room scheduling and setup for various events and executive conferences
- Communicate clearly and concisely using two-way radios to relay messages internally and externally
- Restock supplies as needed
- Accurately maintain valet parking areas and status boards
- Ensure all passenger vehicles are thoroughly cleaned and prepared prior to pick-up
- Actively participate in Galaxy FBO Safety Management System
- Comply with all Galaxy Standard Operating Procedures (SOP’s)
- Observe all safety, environmental and general housekeeping rules and policies
- Complete and maintain all applicable required training
- Perform other duties as assigned
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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