DSV

Customer Service Representative (A Shift, M-F, 7:00AM-3:30PM)

Job Overview

briefcase

Employment Type

Full-time
clock

Work Schedule

Standard Hours
Day Shifts
diamond

Benefits

Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee assistance program
Career development opportunities
inclusive work environment

Job Description

DSV is a renowned global transport and logistics company that was founded in 1976 in Denmark by ten independent hauliers. Over the decades, DSV has evolved into the world’s third-largest supplier of comprehensive transport and logistics solutions. With operations in more than 80 countries and a workforce nearing 160,000 colleagues, DSV offers a broad spectrum of services to its customers worldwide. These services include transporting, storing, packaging, re-packaging, processing, and clearing various types of goods. The company’s global reach combined with its local presence allows it to closely serve customers and ensure the steady supply of goods to production lines,... Show More

Job Requirements

  • Must be able to pass any federal, state, local government, airport, or company-required background checks, clearances, and/or drug and alcohol tests
  • high school diploma or equivalent
  • 3-6 years of related experience
  • proficiency in Windows OS, Word, and Excel
  • typing speed of 45 words per minute
  • strong interpersonal skills

Job Qualifications

  • High school diploma or equivalent
  • generally 3-6 years of experience
  • proficient with Windows OS, Word, and Excel
  • ability to type 45 words per minute
  • good interpersonal skills
  • able to perform complex problem-solving and use considerable judgment and initiative

Job Duties

  • Assist customers with requests and requirements pertaining to pick-up and deliveries, tracing shipments, POD information, rate quotes, and special handling
  • interact with management and warehouse personnel to establish service criteria and meet customer requirements
  • follow up with customers and other departments to resolve invoice problems and discrepancies
  • communicate with customers, coworkers, and other departments to facilitate the movement of freight and associated paperwork that require special handling
  • accurately input into and retrieve information from the system
  • audit air bills for completeness and accuracy
  • research and maintain filings of air bills
  • reconcile driver pickup and delivery manifests
  • read, decode, and decipher freight coding in order to expedite freight movement and tracking process
  • record damaged shipments and misrouted freight on applicable reports

Job Qualifications

Experience

Expert Level (7+ years)

Job Location

You may be also interested in: