Job Overview
Employment Type
Hourly
Compensation
Type:
Hourly
Rate:
Range $29.29 - $39.05
Work Schedule
Flexible
Day Shifts
Benefits
Health Insurance
Dental Insurance
Vision Insurance
wellness programs
flexible spending accounts
401k Retirement Plan
Life insurance
Paid Time Off
Education Reimbursement
Public Service Loan Forgiveness eligibility
Railroad Retirement benefits
rail pass privileges
Job Description
Amtrak is a leading passenger railroad service provider in the United States, operating more than 300 trains daily and connecting over 500 destinations across 46 states, the District of Columbia, and three Canadian provinces. As the nation’s intercity passenger rail service, Amtrak plays a vital role in moving America’s workforce and communities toward the future by providing reliable, safe, and efficient transportation. With a workforce of over 20,000 dedicated and dynamic professionals, Amtrak’s mission centers not only on transporting passengers but also on delivering exceptional customer service, maintaining safety standards, and fostering an inclusive workplace culture. The company’s core values... Show More
Job Requirements
- Able to lift up to 50lbs
- Able to push or pull baggage carts and operate baggage equipment such as tow tractors
- Knowledge of Amtrak ticketing processing and fare tariffs
- Compliance with corporate, company, and station policies
- Skilled in use of ticketing machines and Passenger Information Display System
- Must have high school diploma or GED
- Ability to communicate effectively both orally and in writing
- Positive and good-natured attitude
- Comfortable using public address system and computer systems
- Able to perform janitorial and baggage handling duties
Job Qualifications
- High school diploma or GED
- Skilled in processing all types of Amtrak tickets and fare tariffs
- Qualified in operating Arrow, RailRes/Stars, and QuikTrak systems
- Familiarity with Passenger Information Display System operation
- Excellent written and oral communication skills
- Ability to maintain a positive and customer-focused attitude
- Comfortable interacting with customers and using Amtrak computer systems
Job Duties
- Greet passengers and provide superior customer service
- Assist customers with special needs and baggage handling
- Make ticket reports and safeguard company funds
- Maintain ticket printers, Quik-Trak machines, and information racks
- Provide verbal and printed information about schedules, fares, routing, and tours
- Ensure timely train boarding and verify passenger ticketing and baggage compliance
- Perform janitorial duties and handle company materials and checked baggage
Job Qualifications
Experience
Entry Level (1-2 years)