Job Overview
Employment Type
Hourly
Compensation
Type:
Hourly
Rate:
Range $29.29 - $39.05
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Vision Insurance
wellness programs
flexible spending accounts
401k Retirement Plan
Life insurance
Paid Time Off
Education Reimbursement
Public Service Loan Forgiveness eligibility
Railroad Retirement benefits
rail pass privileges
Job Description
Amtrak is a renowned passenger railroad service that connects communities and businesses across the United States, playing a vital role in America's workforce transportation landscape. With a robust team of over 20,000 diverse and energetic professionals, Amtrak embraces values that emphasize integrity, collaboration, and customer-first principles. Their commitment to safety for passengers, employees, and the public forms the cornerstone of their operational success. Operating as a leading rail service provider, Amtrak offers career opportunities across multiple disciplines nationwide, fostering a culture that recognizes high performance and respects the contributions of each team member.
The Passenger Service Agent role... Show More
The Passenger Service Agent role... Show More
Job Requirements
- High school diploma or equivalent
- Previous experience in customer service or ticketing preferred
- Proficient with baggage and express operation and able to quote rates
- Ability to lift items up to 50lbs
- Capability to push or pull baggage carts and operate related equipment
- Skilled in processing all Amtrak ticket types and tariff applications
- Qualified in operating Arrow, RailRes/Stars, and QuikTrak systems
- Familiarity with the Passenger Information Display System
- Excellent written and oral communication skills
- Positive attitude and ability to interact well with customers
- Willingness to perform janitorial duties
- Able to comply with all relevant company and safety policies
- Pass pre-employment background check and drug screening
- Able to travel up to 25%
Job Qualifications
- Proficient in handling baggage and express operations and quoting rates
- Ability to lift up to 50 pounds
- Skilled in pushing or pulling baggage carts and operating baggage equipment such as tow tractors
- Experienced in processing all types of Amtrak tickets with an understanding of tariffs
- Qualified in the operation of Arrow, RailRes/Stars, and QuikTrak ticketing systems
- Familiarity with the Passenger Information Display System
- Excellent written and oral communication skills
- Positive and customer-focused attitude
- Comfortable using public address systems and Amtrak computer systems
Job Duties
- Greet and assist passengers to ensure their comfort and satisfaction
- Provide support to customers with special needs and assist with luggage and boarding
- Prepare and safeguard ticket reports and company funds accurately
- Maintain and perform preventative care on ticket printers and Quik-Trak machines
- Disseminate travel information including schedules, fares, routing, and boarding instructions
- Ensure timely passenger boarding and verify proper ticketing and compliance with baggage requirements
- Perform janitorial duties to uphold station cleanliness
- Handle checked baggage, package express, and company materials on station and trains
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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