Customer Service Representative

Tulsa, OK, USA|Onsite

Job Overview

Employment Type

Full-time

Work Schedule

Standard Hours

Benefits

15 Days Paid Time Off

Medical Plans

HSA employer contribution and match

dental coverage

vision coverage

401(k) employer match

Paid holidays

Employee Assistance Program with counseling

Job Description

GFL Environmental is one of North America's leading waste management companies dedicated to making communities cleaner, safer, and happier through reliable and first-class service. Known for their commitment to sustainability, GFL Environmental prides itself on its team, affectionately called "Team Green," which reflects a shared purpose of delivering sustainable solutions that enable customers and communities to be "Green For Life." This company invests heavily in its people, offering opportunities for career growth and development while maintaining a supportive and inclusive work environment. Employees benefit from numerous perks such as 15 days of paid time off, multiple medical plan options including... Show More

Job Requirements

High school diploma or GED
One to two years customer service call center experience
Ability to implement solutions to general and specific customer concerns
Ability to work in fast-paced environment, meet time deadlines and perform under pressure
Good organizational skills and record keeping skills
Ability to speak and communicate effectively with customers and employees both verbally and in writing
Proficient in Microsoft Outlook, Microsoft Word and Excel
Good problem solving ability
Excellent data entry skills

Job Qualifications

High school diploma or GED
One to two years customer service call center experience
Ability to implement solutions to general and specific customer concerns
Ability to work in fast-paced environment, meet time deadlines and perform under pressure
Good organizational skills and record keeping skills
Ability to speak and communicate effectively with customers and employees both verbally and in writing
Proficient in Microsoft Outlook, Microsoft Word and Excel
Good problem solving ability
Excellent data entry skills

Job Duties

Provide excellent customer service and professionalism to all customers via in person, telephone, email, or via the web
Communicate clearly and concisely with on-the-road employees to give instructions and assistance
Answer incoming and make outgoing customer telephone calls
Receive and resolve, within established guidelines, customer questions and concerns
Monitor, resolve, document, and report all customer complaints, driver route sheets and call-in sheet and all customer problems relating to operations and coordinate with sales
Track customer information and concerns and enter data into database
Research and complete customer refunds and submit for approval before being submitted to Accounts Receivable for payment

Job Criteria

Experience

Mid Level (3-7 years)

Job Location

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