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Job Overview
Employment Type
Hourly
Compensation
Hourly
Range $18.00 - $20.00
Work Schedule
Standard Hours
Benefits
Medical insurance
Dental Insurance
Vision Insurance
Paid vacation
Paid holidays
Career growth opportunities
overtime pay
Job Description
Caliber Collision, a proud leader in the automotive repair industry, operates more than 1,700 service centers nationwide, providing comprehensive auto collision repair and related services. Founded on the mission to Restore the Rhythm of Your Life, Caliber Collision stands as one of the nation’s largest and most trusted auto collision repair providers across 41 states. The company is committed to excellence, delivering high-quality repairs that help customers get back on the road safely and swiftly. Its expansive network includes not only collision repair centers but also Caliber Auto Glass for glass repair and replacement, Protech Automotive Services for mobile diagnostic... Show More
Job Requirements
- 1+ years of experience within a customer facing environment
- Must be eligible to work in the U.S. with no restrictions
- Ability to provide personable, friendly customer service to internal and external customers
- Ability to work in a collaborative environment
- Ability to navigate multiple software systems
Job Qualifications
- Effective verbal and written communication skills
- Ability to navigate multiple software systems including Microsoft Office Suite
- Experience providing friendly and personable customer service
- Ability to work collaboratively in a team environment
- Ability to manage competing priorities in a fast-paced setting
Job Duties
- Greet and provide extraordinary customer service to internal and external customers
- Monitor work volume scheduled for the center and recommend load level requests when necessary
- Coordinate rental car and tow companies to provide one-stop service to customers
- Maintain a broad knowledge base of insurance partner requirements regarding authorizations, billing, and load level processes
- Navigate multiple software systems including Microsoft Office Suite
- Work through competing priorities and adapt easily to a fast-paced environment
- Collaborate effectively with team members to ensure efficient service center operations
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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