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Job Overview
Benefits
Health Insurance
Paid Time Off
Training and development opportunities
Employee assistance program
Retirement Plan
Job Description
Our company is a dynamic player in the specialty foodservice sector, committed to delivering exceptional products and services to our diverse client base. We pride ourselves on fostering strong relationships with our customers and providing superior sales support to enhance their experience with our offerings. As a customer-centric organization, we continually strive to exceed expectations and support our sales teams with the resources and assistance they need to succeed. We operate in a fast-paced environment where adaptability, communication, and problem-solving are key to maintaining high levels of customer satisfaction and operational efficiency.
We are currently seeking a dedicated Customer Service R... Show More
We are currently seeking a dedicated Customer Service R... Show More
Job Requirements
- High school diploma or equivalent
- 1 year prior outside foodservice sales coordination or customer support experience
- Preferred: previous call center experience
- Strong verbal and written communication skills
- Able to work in a fast pace environment
- Problem solving proficiency
- Attention to detail and ability to manage multiple tasks simultaneously
- Resilience in handling changing priorities or unexpected situations
- Basic computer skills including proficiency in common office applications
- Proactive in contributing to personal growth and organizational success
Job Qualifications
- High school diploma or equivalent
- 1 year prior outside foodservice sales coordination or customer support experience
- Preferred: previous call center experience
- Strong verbal and written communication skills
- Able to work in a fast pace environment
- Problem solving proficiency
- Attention to detail and ability to manage multiple tasks simultaneously
- Resilience in handling changing priorities or unexpected situations
- Basic computer skills including proficiency in common office applications
- Proactive in contributing to personal growth and organizational success
Job Duties
- Handles simple requests and administrative job duties of the department such as key pick-up requests, transportation and routing regarding delivery questions, processes will-call orders, provide customers with invoice copies, processes credit requests, maintains call list, order edit reports and supports new customer onboarding
- Answers general incoming phone calls, answer concerns and needs by communicating regularly with all customers, interdepartmental staff and sales colleagues
- Develops a comprehensive understanding of the organization’s products and services and utilizes this knowledge to support customer needs
- Participates in ongoing training and development opportunities to build customer service skills and enhance performance
- Embraces training and development opportunities to build skills and enhance performance
- Stays adaptable in a dynamic, customer-focused environment to meet changing demands
- Performs other duties as directed by management
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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