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Job Overview
Benefits
Paid holidays
Dental Insurance
Health Insurance
Benefits from day one
Opportunities for advancement
Vision Insurance
Job Description
Caliber Collision is a leading automotive service company, recognized as one of the nation’s largest auto collision repair providers, operating over 1700 centers across 41 states. With a holistic approach to automotive care, Caliber offers various specialized services through its brands, including Caliber Collision for collision repairs, Caliber Auto Glass for glass repair and replacement, Protech Automotive Services for mobile diagnostic scanning and calibration, and Caliber Fleet Services for comprehensive fleet care solutions. Employing more than 30,000 dedicated teammates, Caliber Collision is committed to restoring the rhythm of customers’ lives by safely getting them back on the road and providing... Show More
Job Requirements
- 1 plus years of experience within a customer facing environment
- effective verbal and written communication skills
- ability to navigate multiple software systems including Microsoft Office Suite
- ability to provide personable, friendly customer service
- ability to work in a collaborative environment
- ability to manage competing priorities in a fast-paced setting
- must be eligible to work in the U.S. with no restrictions
Job Qualifications
- Effective verbal and written communication skills
- ability to navigate multiple software systems including Microsoft Office Suite
- experience working in a customer-facing environment
- ability to provide personable, friendly customer service
- ability to work in a collaborative environment
- ability to manage competing priorities in a fast-paced setting
Job Duties
- Greet and provide extraordinary customer service to internal and external customers
- monitor work volume scheduled for the center and recommend load level requests when necessary
- coordinate rental car and tow companies to provide one-stop service to all customers
- maintain broad knowledge of insurance partner requirements regarding authorizations, billing and load level processes
- navigate multiple software systems to support daily operations
- manage competing priorities and adapt easily to a fast-paced environment
- work collaboratively within the team to ensure smooth service center operations
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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