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Job Overview
Employment Type
Full-time
Hourly
Compensation
Hourly
Range $17.00 - $1.00
Work Schedule
Standard Hours
Day Shifts
Benefits
Paid Time Off
Tuition Reimbursement
Health Insurance
Wellness incentives
performance bonuses
Inclusive culture
career development support
Job Description
TTEC is a global leader in customer experience solutions, dedicated to helping companies build engaged, satisfied, and profitable relationships with their customers through a unique blend of humanity and technology. Founded in 1982, TTEC has continuously evolved to meet the needs of hypergrowth and iconic brands worldwide, offering services that include communication via talk, message, text, and video chat. The company prides itself on creating exceptional customer experiences that start with their employees, fostering an environment where great customer service is valued and rewarded. TTEC has earned recognition as a Great Place to Work in the United States, reflecting its... Show More
Job Requirements
- high school diploma or equivalent
- at least 6 months of customer service experience
- basic computer skills
- ability to recognize and apply product or service knowledge
- strong communication skills
- reliable attendance
- ability to work in a fast-paced environment
Job Qualifications
- high school diploma or equivalent
- minimum 6 months of customer service experience
- proficiency in using computers
- ability to communicate clearly and empathetically
- strong problem-solving skills
- capability to work in a team environment
- basic knowledge of product or service usage
Job Duties
- answer incoming communications from customers
- conduct research to provide answers for customers to resolve their issues
- apply and explain product or service knowledge to customers
- deliver compassionate and effective customer support
- maintain accurate records of customer interactions
- collaborate with team members and supervisors to improve customer experience
- participate in training and development programs
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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