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Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $22.00 - $26.00
Work Schedule
Standard Hours
Day Shifts
Benefits
Wellness Program
Dental Insurance
Health savings account
Health Insurance
Referral program
401(k)
Flexible spending account
Employee assistance program
Disability insurance
Paid Time Off
Vision Insurance
Life insurance
Job Description
Magnum is a dynamic logistics and freight solutions company dedicated to providing exceptional service in the transportation and delivery industry. Known for its commitment to excellence, Magnum focuses on ensuring that every shipment is handled with care, efficiency, and professionalism from pickup to delivery. As a company that values customer satisfaction and operational precision, Magnum supports a collaborative culture where employees are empowered to meet and exceed customer expectations through innovative technology and effective communication.
The role of Customer Service Representative/Office Administrator at Magnum is integral to the company’s success. This full-time position, operating Monday through Friday fr... Show More
The role of Customer Service Representative/Office Administrator at Magnum is integral to the company’s success. This full-time position, operating Monday through Friday fr... Show More
Job Requirements
- Minimum of two-year college degree from an accredited college in Accounting or Business Management or 2 years relatable experience
- Knowledge and experience in data entry, Microsoft Office, and general computer applications
- A high level of interpersonal skills to handle customer service issues calmly and professionally
- Attention to detail in composing, typing, and proofing materials
- The ability to multi-task, establish priorities, and meet deadlines
- Excellent written and verbal communication skills
- The ability to work in a fast-paced environment and adaptable to ever-changing needs
- Ability to sit and/or stand for extended periods continuously
- Ability to talk, hear, and see continuously
- Ability to lift and/or carry up to 25 lbs
- Ability to travel as required
Job Qualifications
- Minimum of two-year college degree from an accredited college in Accounting or Business Management or 2 years relatable experience
- Knowledge and experience in data entry, Microsoft Office, and general computer applications
- A high level of interpersonal skills to handle customer service issues calmly and professionally
- Attention to detail in composing, typing, and proofing materials
- The ability to multi-task, establish priorities, and meet deadlines
- Excellent written and verbal communication skills
- The ability to work in a fast-paced environment and adaptable to ever-changing needs
Job Duties
- Build relationships and provide excellent customer service with our customers (internal and external) via telephone and email
- Handle customer complaints in a calm and professional manner
- Enter pickups and returns and gather customer information to communicate with other departments
- Monitor, track, and trace customer’s freight
- Process changes or cancellations to freight bills
- Take ownership of the customer’s concern
- diagnose, assess, resolve, and provide resolutions that are as easy as possible for the customer
- Educate customers on technology solutions that Magnum has in place
- Perform other related duties as assigned
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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