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Customer Service Representative at ULINE

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ULINE

Customer Service Representative

Racine, WI, USA|Onsite

Job Overview

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Employment Type

Full-time
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Compensation

Hourly
Range $27.00 - $32.00
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Work Schedule

Standard Hours
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Benefits

Paid holidays
Health Insurance
On-site gym
401(k) matching
Tuition Reimbursement
401(k) 6% Match
Paid Time Off

Job Description

Uline is a family-owned company and the leading distributor of shipping, industrial, and packaging materials across North America. With over 9,000 employees spread across 14 locations, Uline has established itself as a stable and successful business dedicated to exceptional customer service and providing quality products to its clients. The company prides itself on maintaining a drug-free workplace and offers a professional on-site work environment. The Kenosha branch located at 12355 Uline Way, Kenosha, WI, serves as a hub where employees can engage in meaningful, face-to-face interactions that foster collaboration and growth. Known for its clean, modern facilities, the company supports... Show More

Job Requirements

  • High school diploma or equivalent
  • Excellent problem-solving, listening and communication skills
  • Prior customer service experience is a plus
  • Willingness to learn and be trained
  • Ability to work on-site at Kenosha branch
  • Must pass pre-employment hair follicle drug screening

Job Qualifications

  • High school diploma or equivalent
  • Bachelor's degree preferred
  • Excellent problem-solving, listening and communication skills
  • Prior customer service experience is a plus but not mandatory
  • Eagerness to learn and ability to undergo training

Job Duties

  • Process customer orders, make product recommendations and handle account inquiries using world-class technology
  • Be a product and solutions expert by answering product, pricing and shipping questions quickly and confidently
  • Build business relationships with customers over phone, email and chat
  • Understand customer needs and recommend Uline's best solutions
  • Help customers navigate Uline's website and online ordering

Job Qualifications

Experience

Entry Level (1-2 years)

Job Location

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