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Job Overview
Employment Type
Hourly
Compensation
Hourly
Exact $17.00
Work Schedule
Standard Hours
Benefits
Food provided
Paid Time Off
Referral program
401(k)
Job Description
Mom's Meals is a nationally recognized provider of refrigerated home-delivered meals, specializing in delivering fully prepared, nutritious meal solutions directly to customers' homes. Operating for over 25 years, Mom's Meals has positioned itself as a trusted leader in the healthcare market, serving seniors, patients recovering from hospital stays, and individuals managing chronic health conditions. As a family-operated business, Mom's Meals prides itself on its commitment to compassion, community, and making a meaningful difference in the lives of its clients through tailored nutrition support. The company culture promotes a fun and friendly atmosphere while maintaining a strong mission-driven work ethic centered... Show More
Job Requirements
- High school degree or GED
- 1 year of previous customer service experience
- Previous knowledge and experience using Microsoft Office suite (Word, Excel, Outlook)
- Clear oral communication skills
- Ability to deescalate situations and quickly resolve customer complaints
- Prior experience adhering to company policies and showing core values
Job Qualifications
- High school degree or GED
- 1 year of previous customer service experience
- Previous knowledge and experience using Microsoft Office suite (Word, Excel, Outlook)
- Clear oral communication skills
- Ability to deescalate situations and quickly resolve customer complaints
- Prior experience adhering to company policies and showing core values
- 1 year of previous call center experience (preferred)
- Experience with auto dialer, multi-line phone system, or Customer Relationship Management (CRM) systems (preferred)
- Experience working with HIPAA policies and procedures (preferred)
- Bilingual (English/Spanish) (preferred)
Job Duties
- Handle inbound and outbound customer service calls with clients placing their meal orders
- Address questions and provide exceptional customer service
- Input order information into the appropriate client order screen
- Document all conversations with clients into the client information database
- Ensure all assigned clients are contacted and have an order on file
- Contact case managers via telephone, email, and/or fax when special situations arise regarding clients
- Work quickly and efficiently without making clients feel rushed
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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