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Job Overview
Employment Type
Full-time
Hourly
Compensation
Hourly
Exact $17.00
Work Schedule
Standard Hours
Benefits
Food provided
Paid Time Off
Referral program
401(k)
Job Description
Mom's Meals is a leading national provider of refrigerated home-delivered meals operating in the healthcare market. With over 25 years of experience, Mom's Meals specializes in delivering fully prepared, refrigerated meal solutions directly to homes across the country. The company primarily focuses on providing tailored nutrition options designed to assist seniors, patients recovering after hospital discharge, and individuals managing chronic health conditions. These meals are carefully crafted to meet specific dietary needs, promoting recovery, health, and well-being for vulnerable populations. Known for being a family-operated business, Mom's Meals fosters a culture of compassion, community, and support. The company is dedicated... Show More
Job Requirements
- High school degree or GED
- 1 year of previous customer service experience
- Previous knowledge and experience using the Microsoft Office suite (Word/Excel/Outlook)
- Clear oral communication skills
- Ability to deescalate situations and quickly resolve customer complaints
- Prior experience adhering to company policies and showing core values
Job Qualifications
- High school degree or GED
- 1 year of previous customer service experience
- Previous knowledge and experience using the Microsoft Office suite (Word/Excel/Outlook)
- Clear oral communication skills
- Ability to deescalate situations and quickly resolve customer complaints
- Prior experience adhering to company policies and showing core values
Job Duties
- Handle inbound and outbound customer service calls with our clients placing their meal order
- Address questions, and provide exceptional customer service
- Input order information into the appropriate client order screen
- Document all conversations with client into client information database
- Ensure all assigned clients are contacted and have an order on file
- Contact case managers via telephone, email, and/or fax when a special situation arises regarding one of their clients
- Work quickly and efficiently without making the client feel rushed
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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