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Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Benefits
Medical insurance
Dental Insurance
Vision Insurance
Industry comparable pay
Paid vacation
Paid holidays
Career growth opportunities
Job Description
Caliber Collision is a leading automotive repair company that operates more than 1700 service centers nationwide, specializing in auto collision repair across 41 states. Known for its comprehensive range of automotive services, Caliber Collision provides expert solutions including Caliber Auto Glass for glass repair and replacement, Protech Automotive Services for mobile diagnostic scanning and calibration, and Caliber Fleet Services for full-service fleet care including collision repair and maintenance. With a workforce of over 30,000 dedicated teammates, Caliber is committed to delivering high-quality repairs and customer service to ensure every vehicle owner gets back on the road safely and efficiently. Their... Show More
Job Requirements
- 1+ years of experience within a customer facing environment
- Must be eligible to work in the U.S. with no restrictions
Job Qualifications
- 1+ years of experience within a customer facing environment
- Effective verbal and written communication skills
- Ability to navigate multiple software systems including Microsoft Office Suite
- Ability to work in a collaborative environment
- Ability to adapt easily to a fast-paced environment and handle competing priorities
- Provide personable and friendly customer service to internal and external customers
Job Duties
- Greet and provide extraordinary customer service to internal and external customers
- Monitor work volume scheduled for the center and recommend load level requests when necessary
- Coordinate rental car and tow companies to provide one-stop service to all customers
- Maintain a broad knowledge base of insurance partner requirements regarding authorizations, billing and load level processes
- Navigate multiple software systems including Microsoft Office Suite
- Work through competing priorities and adapt to a fast-paced environment
- Provide personable and friendly customer service in a collaborative environment
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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