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Customer Service Representative

Job Overview

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Employment Type

Full-time
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Compensation

Hourly
Range $25.00 - $30.00
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Work Schedule

Flexible
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Benefits

Paid holidays
Health Insurance
401(k) matching
Tuition Reimbursement
401(k) 6% Match
Paid Time Off

Job Description

Uline is a family-owned company and a North American leader in the distribution of shipping, industrial, and packaging materials. With over 9,800 employees across 14 locations, Uline has built a reputation for stability, success, and exceptional customer service. The Reno branch, located at 8800 Military Road, Reno, NV, is a modern and well-equipped facility that embodies the company’s commitment to providing a professional and collaborative working environment. Employees benefit from best-in-class amenities including a first-class fitness center and maintained walking paths, fostering a healthy and productive workplace culture. This environment supports growth, learning, and the development of strong team relationships... Show More

Job Requirements

  • High school diploma or equivalent
  • excellent problem-solving, listening and communication skills
  • prior customer service experience is a plus
  • willingness to learn and adapt
  • ability to work full-time on-site
  • ability to use technology for order processing and communication

Job Qualifications

  • High school diploma or equivalent
  • bachelor's degree preferred
  • excellent problem-solving, listening and communication skills
  • prior customer service experience is a plus
  • willingness to learn and adapt
  • ability to work full-time on-site
  • proficiency in using technology for order processing and customer communication

Job Duties

  • Process customer orders, make product recommendations and handle account inquiries using world-class technology
  • Be a product and solutions expert
  • answer product, pricing and shipping questions quickly and confidently
  • Build business relationships with customers over phone, email and chat
  • Understand customer needs and recommend Uline's best solutions
  • Help customers navigate Uline's website and online ordering

Job Qualifications

Experience

Entry Level (1-2 years)


Job Location

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