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Job Overview
Employment Type
Full-time
Hourly
Compensation
Hourly
Range $18.00 - $1.00
Work Schedule
Flexible
Weekend Shifts
Night Shifts
Benefits
Dental Insurance
Paid training
Health Insurance
Opportunities for advancement
401(k)
Vision Insurance
Life insurance
Job Description
VXI Global Solutions is a renowned company specializing in providing exceptional customer service solutions through its various contact centers around the globe. Known for its commitment to quality, innovation, and a supportive work environment, VXI Global Solutions focuses on delivering outstanding client experiences by employing passionate and dedicated professionals. The company values a culture of belief in its mission, emphasizing the importance of employee engagement and customer satisfaction. With a diverse portfolio that spans multiple industries, VXI is recognized for its dynamic call centers that operate with a strong focus on professionalism, empathy, and efficiency.
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Job Requirements
- High school diploma or GED
- at least 1 year of customer service experience in a single role
- availability to all shifts including overnight shifts, weekends and holidays
- must pass a background screening
- minimum typing speed of 25 WPM
- candidates must pass onsite assessments with a score above 80 percent prior to interviewing
- 100 percent on-site work required
Job Qualifications
- Proven ability to provide patient, empathetic, and effective customer service
- strong interpersonal skills and the ability to build rapport with customers during stressful situations
- availability to all shifts including overnight shifts, weekends and holidays
- at least 1 year of customer service experience in a single role
- high school diploma or GED
- must pass a background screening
- minimum typing speed of 25 WPM
- candidates must pass onsite assessments with a score above 80 percent prior to interviewing
Job Duties
- Handle inbound calls from customers who are stranded and need roadside assistance for rental vehicles
- assess each situation to determine the best solution such as arranging for towing, dispatching roadside assistance, or providing other necessary support
- coordinate with service providers to ensure timely assistance to the customer
- ensure that customers receive the required help and follow up to guarantee their safety and satisfaction
- maintain accurate records of all customer interactions and services provided
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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