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Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $18.00 - $1.00
Work Schedule
Rotating Shifts
Weekend Shifts
Night Shifts
Benefits
Dental Insurance
Paid training
Health Insurance
Opportunities for advancement
401(k)
Vision Insurance
Life insurance
Job Description
VXI Global Solutions is a leading provider of business process outsourcing services, specializing in customer engagement solutions that deliver exceptional experiences for clients and their customers. With a global presence and a commitment to innovation and excellence, VXI offers comprehensive support across various industries including automotive, healthcare, telecommunications, and financial services. The company prides itself on fostering a dynamic and inclusive work environment where employees are motivated to grow professionally and contribute meaningfully to the company’s success. Operating one of its flagship call centers in Lubbock, Texas, VXI Global Solutions upholds a strong culture based on passion, customer focus, and... Show More
Job Requirements
- High school diploma or GED
- At least 1 year of customer service experience in a single role
- Must be available to work all shifts including overnight weekends and holidays
- Must pass a background screening
- Minimum typing speed of 25 wpm
- Must pass onsite assessments with a score above 80 percent prior to interviewing
Job Qualifications
- Proven ability to provide patient empathetic and effective customer service
- Strong interpersonal skills and the ability to build rapport with customers during stressful situations
- Availability to all shifts including overnight shifts weekends and holidays
- At least 1 year of customer service experience in a single role
- High school diploma or GED
- Must pass a background screening
- Minimum typing speed of 25 wpm
- Candidates must pass onsite assessments with a score above 80 percent prior to interviewing
Job Duties
- Handle inbound calls from customers who are stranded and need roadside assistance for rental vehicles
- Assess each situation to determine the best solution such as arranging for towing dispatching roadside assistance or providing other necessary support
- Coordinate with service providers to ensure timely assistance to the customer
- Ensure that customers receive the required help and follow up to guarantee their safety and satisfaction
- Maintain accurate records of all customer interactions and services provided
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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