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Customer Service Representative
Job Overview
Employment Type
Hourly
Compensation
Hourly
Exact $14.00
Work Schedule
Standard Hours
Weekend Shifts
Benefits
Paid on-the-job training
Comprehensive new hire program
Educational Reimbursement Program
Multiple medical insurance coverage options
telemedicine
Medical spending account options
401(k) and Roth 401(k) Retirement Plans with Company Match
Company-Sponsored Life and AD&D Insurance
Dental Insurance
Vision Insurance
short-term and long-term disability plans
Supplemental Life and AD&D Insurance
accident insurance
critical illness coverage
hospital indemnity
ID theft protection
Legal services program
Pet insurance
Employee assistance program
Paid Time Off
Discount Marketplace
Business casual dress code including jeans and sneakers
Job Description
Easy Money, a prominent member of the Community Choice Financial Family of Brands, is a leading consumer specialty finance organization with a mission to provide accessible financial solutions to communities in need. Located in Birmingham, AL, this establishment is part of a network comprising over 1,500 brick-and-mortar stores across 24 states and offers online products in 20 states. With a strong commitment to community and customer-focused service, Easy Money and its sister brands empower individuals by delivering timely, short-term financial services that make a tangible difference in their lives. The company prides itself on an inclusive culture, robust professional development... Show More
Job Requirements
- High school diploma or equivalent
- Strong verbal and written communication skills
- Professional demeanor when interacting with customers and colleagues
- Attention to detail and accuracy in data entry
- Proficiency with phones, POS system, Microsoft Office, and computer use
- Must be at least 18 years old (19 in Alabama)
- Ability to meet physical requirements including standing for extended periods and handling up to 25 pounds
- Successful background check
- Ability to work a full-time schedule including weekends
Job Qualifications
- A high school diploma or equivalent
- Excellent verbal and written communication skills and professional demeanor
- Meticulous attention to detail and ability to accurately enter data
- Proficiency in using phones, POS systems, Microsoft Office, and other computer systems
- Ability to meet physical demands including standing for extended periods and moving up to 25 pounds
- Background check clearance
- Must be at least 18 years old (19 in Alabama)
- Nice to have - experience in check cashing, document verification, or money order processing
- Prior experience with cash handling and cash drawer or vault management
- Bilingual (English/Spanish) candidate preferred for certain locations
- Valid driver's license, auto insurance, and personal vehicle for work use is a plus
Job Duties
- Connect with customers to cultivate lasting relationships that drive repeat business
- Review, validate, and process customer transactions with accuracy
- Maximize customer success by offering personalized financial services that fit their lifestyle
- Enter and maintain customer information with precision and integrity into a Point of Sale (POS) system
- Build new business by completing daily call campaigns
- Assist in customer account management and collections by accepting payments and managing customer appointments
- Perform duties outside of the office, including on site vehicle appraisals, store errands, and external marketing
- Participate in in-store and community events
- Maintain internal and external store appearance and cleanliness standards
- Maintain office security protocols and conduct proper opening and closing procedures, including handling cash drawer and vault
- Uphold compliance with Company policies, and all relevant laws and regulations
- Engage in ongoing training and stay current on product and process changes
- Work efficiently in a fast-paced environment managing multiple tasks to meet individual and team standards
- Conduct additional tasks as directed by leadership
- Maintain a full-time work schedule with regular, in-person attendance, including weekends
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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