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Job Overview
Employment Type
Full-time
Compensation
Hourly
Exact $15.00
Work Schedule
Standard Hours
Day Shifts
Benefits
Paid holidays
Job Description
Provide A Ride is a reputable transportation service provider dedicated to offering safe, reliable, and compassionate transportation solutions to the community in Warrensville Heights, Ohio. As a company, Provide A Ride focuses on delivering exceptional service experiences, particularly prioritizing the needs of customers requiring transportation assistance. With a strong mission-driven culture, this organization values teamwork, professionalism, and the commitment to improving the lives of those they serve. The company operates a full-time, in-office customer service team that plays a crucial role in maintaining smooth scheduling and effective communication between customers and service providers.
This full-time Customer Service Representative (... Show More
This full-time Customer Service Representative (... Show More
Job Requirements
- High school diploma or equivalent
- Excellent communication skills
- Ability to work full-time shifts between 7:00 AM and 8:00 PM Monday to Friday
- Proficiency with computers and software
- Strong organizational skills
- Customer-focused mindset
- Reliability and punctuality
Job Qualifications
- A professional and friendly phone manner
- Strong attention to detail and data accuracy
- Comfort working on a computer with scheduling software
- A team player attitude and commitment to excellent service
- No previous experience required
Job Duties
- Answer incoming calls in a professional, timely manner
- Screen and transfer calls to appropriate team members
- Interview customers to determine transportation needs and eligibility
- Accurately input trip details and maintain up-to-date customer records
- Assign trips using scheduling software for maximum efficiency
- Document compliments, concerns, and feedback per procedure
- Create a respectful, supportive environment for customers and coworkers
Job Qualifications
Experience
No experience required
Job Location
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