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Job Overview
Employment Type
Full-time
Compensation
Salary
Range $62,289.70 - $85,359.40
Work Schedule
Standard Hours
Flexible
Benefits
Health Insurance
Dental Insurance
Vision Insurance
flexible spending accounts
short-term disability
long-term disability
Life insurance
Tuition Reimbursement
Paid Time Off
Paid holidays
flex time
competitive salary
bonus
401(k) plan with Company Match
Pension Plan
Job Description
Formosa Plastics Corporation, U.S.A. is a leading and rapidly expanding vertically-integrated manufacturer and supplier of plastic resins and petrochemicals in the United States. Founded in 1978, the company has steadily grown to become a powerhouse in the chemical manufacturing industry with annual revenues exceeding $5 billion and more than 2,800 employees. With operations spread across 20 production units within six specialized divisions such as Olefins, Polyolefins, Vinyl, Specialty Polyvinyl Chloride, Chlor-Alkali, and Oil & Gas, Formosa Plastics offers a broad and reliable product line that includes polyvinyl chloride (PVC), polyethylene, polypropylene resins, caustic soda, and other petrochemical products. They pride... Show More
Job Requirements
- B.A. or B.S. 4 year degree or 10 to 15 years related experience or equivalent combination of education and experience
- Ability to sit for long periods
- Ability to handle average stress and multitask
- Availability Monday to Friday 8:30 am to 5:30 pm unless flextime approved
- Minimal travel may be required
- Regular and reliable attendance
- Ability to work outside of regular schedule as needed
Job Qualifications
- 1-5 years experience in customer service
- Ability to manage small to large complex accounts
- Demonstrated record of customer satisfaction
- Excellent verbal command of English or multilingual
- Ability to interpret emails, purchase orders, contracts, and reports
- Strong written communication skills
- Proficient phone etiquette and ability to respond promptly
- Competent in Microsoft Office Excel, Word, and Outlook
- Ability to calculate figures such as price, volume, and percentages
- Problem-solving skills in practical scenarios
Job Duties
- Answer phones and respond to customer emails promptly
- Resolve customer inquiries to ensure satisfaction
- Communicate clearly and professionally with customers and internal teams
- Process customer orders accurately and identify root causes for errors
- Follow up consistently to expedite on-time delivery and resolve issues
- Gather facts to facilitate complaint resolution
- Monitor and manage consignment and outside terminal inventories to maintain adequate levels
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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