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Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Benefits
Medical insurance
Dental Insurance
Vision Insurance
Industry comparable pay
Paid vacation
Paid holidays
Career growth opportunities
Job Description
Caliber Collision is a leading provider in the automotive repair industry with over 1700 service centers nationwide. It offers a comprehensive range of automotive services, including collision repair, auto glass replacement, and mobile diagnostic scanning and calibration through its various business units. Caliber Collision is one of the largest auto collision repair providers in the United States, operating in 41 states and employing over 30,000 teammates committed to customer satisfaction and safety. The company’s mission, "Restoring the Rhythm of Your Life®," emphasizes its dedication to getting customers back on the road safely and efficiently, ensuring a seamless and positive experience... Show More
Job Requirements
- 1 plus years of experience within a customer facing environment
- Eligibility to work in the U.S. with no restrictions
- Ability to provide exceptional customer service
- Strong communication skills
- Proficiency with software systems such as Microsoft Office
- Ability to work in a fast-paced, team-oriented environment
- Willingness to adapt to changing priorities
Job Qualifications
- Effective verbal and written communication skills
- Ability to navigate multiple software systems including Microsoft Office Suite
- Experience in a customer-facing environment
- Ability to provide personable and friendly customer service
- Ability to work collaboratively in a team environment
- Adaptability to fast-paced work settings
Job Duties
- Greet and provide extraordinary customer service to internal and external customers
- Monitor work volume scheduled for the center and recommend load level requests when necessary
- Coordinate rental car and tow companies to provide one-stop service to all customers
- Maintain a broad knowledge base of insurance partner requirements regarding authorizations, billing and load level processes
- Adapt easily to a fast-paced environment and manage competing priorities
- Communicate effectively with customers and team members
- Work collaboratively within the service center team
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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