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Customer Service Representative
Job Overview
Employment Type
Full-time
Hourly
Compensation
Hourly
Exact $20.00
Work Schedule
Standard Hours
Weekend Shifts
Benefits
Paid training
Learning management system
Cross brand training
Key Holder Program
performance-based career advancement
Educational Reimbursement
Medical insurance
telemedicine
Medical spending accounts
401(k) and Roth 401(k)
Life and AD&D insurance
voluntary benefits
Dental Insurance
Vision Insurance
short-term disability
long-term disability
accident insurance
critical illness insurance
hospital indemnity
ID theft protection
Legal services program
Pet insurance
Employee assistance program
Discount Marketplace
Paid Time Off
Casual dress code
Job Description
Community Choice Financial Family of Brands (CCF) is a leading consumer specialty finance organization in the United States, with a strong presence across more than 1,500 physical store locations in 24 states as well as digital offerings in 20 states. Known for providing accessible and timely financial solutions to customers who need them most, CCF encompasses over 10 distinguished brands, each dedicated to serving the unique financial needs of diverse communities. The company's commitment to community finance solutions, customer service excellence, and employee growth has positioned it as a trusted provider in the specialty finance industry. Recognized for its inclusive... Show More
Job Requirements
- High school diploma or equivalent
- Excellent verbal and written communication skills
- Professional demeanor with customers and colleagues
- Meticulous attention to detail
- Proficiency in phones, POS system, Microsoft Office, and computer systems
- Must be at least 18 years old
- Background check required
- Ability to meet physical demands including prolonged standing, lifting up to 25 pounds, and mobility inside and outside of the store
Job Qualifications
- A high school diploma or equivalent
- Excellent verbal and written communication skills
- Professional demeanor with customers and colleagues
- Meticulous attention to detail and ability to accurately enter data
- Proficiency in using phones, POS system, Microsoft Office, and other computer systems
- Must be at least 18 years of age (19 in Alabama)
- Background check required
- Ability to meet physical demands including standing up to 90% of the time, moving and transporting up to 25 pounds, moving inside and outside of the store, and operating mechanical controls
- Experience in check cashing, document verification, and/or money order processing is preferred
- Prior cash handling and cash drawer/vault management experience is preferred
- Bilingual (English/Spanish) is a plus
- Valid driver's license, auto insurance, and personal vehicle for workday use (mileage compensated) is a plus
Job Duties
- Connect with customers to cultivate lasting relationships that drive repeat business
- Review, validate, and process customer transactions with accuracy
- Maximize customer success by offering personalized financial services that fit their lifestyle
- Enter and maintain customer information with precision and integrity into a Point of Sale (POS) system
- Build new business by completing daily call campaigns
- Assist in customer account management and collections by accepting payments and managing customer appointments
- Perform duties outside of the office, including on-site vehicle appraisals, store errands, and external marketing
- Maintain internal and external store appearance and meet cleanliness standards
- Maintain office security protocols and conduct proper opening and closing procedures, including management of vault and cash drawer
- Uphold compliance with company policies and procedures, and all relevant local, state, and federal laws and regulations
- Engage in ongoing training and stay current on product and process changes
- Work efficiently in a dynamic and fast-paced environment and effectively navigate multiple tasks with ease
- Conduct additional tasks as directed by leadership
- Maintain a full-time work schedule with regular in-person attendance, including weekends
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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