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Customer Service Representative

Job Overview

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Employment Type

Full-time
Part-time
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Compensation

Hourly
Range $16.25 - $22.00
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Work Schedule

Flexible
Weekend Shifts
Night Shifts
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Benefits

Full-time shifts available
Part-time shifts available
Direct Deposit
health and wellness packages
Education reimbursement program
shift differential pay
Management Bonus Program
Loyalty Service time Program
Commuter benefit Program

Job Description

Chevron Stations Inc (CSI) is a leading retail company specializing in selling gasoline and convenience products at strategically located retail stations. Established in 1988, CSI has been committed to delivering exceptional customer service while maintaining high safety standards and promoting a positive work environment. The company prides itself on valuing teamwork, safety, and a strong customer focus. Situated at 27549 The Old Rd., Valencia, CA 91355, this location is part of a larger network of stations catering to diverse customer needs including fuel sales, convenience store items, and food services.

Joining CSI means becoming part of a reputable organizatio... Show More

Job Requirements

  • Must be at least 18 years of age or older to work in California and Oregon locations
  • Must be at least 21 years of age or older to work in Washington locations
  • Must be at least 21 years of age or older to work Graveyard shift from 10pm to 6am
  • Must be at least 21 years of age or older to work in Management positions
  • Available to work a variety of hours which may include early mornings evenings weekends overnight shifts and holidays
  • Must be sufficiently proficient in English to understand CSI policies safety training and job instructions and to effectively communicate with customers and or coworkers on work related matters
  • Must possess required up to date food handling certificates as required by law in specific locations only
  • Cooking Restaurant experience preferred
  • Strong attention to detail
  • Ability to handle challenging situations professionally and exercise exceptional judgement
  • Ability to work both independently and in team settings

Job Qualifications

  • Must be sufficiently proficient in English to understand CSI policies safety training and job instructions and to effectively communicate with customers and or coworkers on work related matters
  • Strong attention to detail
  • Ability to handle challenging situations professionally and exercise exceptional judgement
  • Ability to work both independently and in team settings
  • Must possess required up to date food handling certificates as required by law in specific locations only
  • Cooking Restaurant experience preferred

Job Duties

  • Maintain courteous professional contact with co-workers customers vendors and community at large
  • Maintain neat appearance and good personal hygiene in compliance with CSI image standards
  • Support and follow established safety security quality guidelines as well as CSI policies procedures practices and programs Report accidents or incidents to the manager immediately
  • Preserve safety of self fellow employees and all others in the work location by utilizing the CSI Loss Prevention process
  • Ensure food safety hygiene in accordance with county regulations is followed to include proper sanitation food handling preparation storage and disposal procedures
  • Follow federal law and company standards on carding customers for all age restricted products sold at the stations
  • Work professionally with vendors and contractors
  • Regular and punctual attendance is expected
  • Follow proper kitchen and sanitation procedures in accordance with city and county regulations during cooking of KKC products
  • Provide exceptional guest service Be courteous always greet and thank all customers while making eye contact
  • Conduct all point-of-sale activities accurately and safely while adhering to CSI guidelines and procedures This includes retail and fuel sales transactions completed through multiple forms of payment
  • Maintain cash drawer to be at or below maximum level Secure all funds in safe and perform cashier reconciliation at each end of shift to ensure accurate management of sales CSI cash handling policies guidelines and procedures are followed consistently
  • Perform consistent station cleaning of the indoor and outdoor facilities including restrooms islands pumps and car wash if applicable
  • Prepare food and hot beverage products Effectively manage ExtraMile and or KKC foodservice and beverages to ensure maximization of sales and minimization of loss through continuously monitoring product levels and re-stocking as needed
  • Actively promote store specials and other marketing programs
  • Cross-check price of delivered goods for accuracy
  • Distribute delivered goods in an orderly manner throughout the store and continuously ensure shelves are full of products This includes both the retail space and cooler locations in the store
  • Observe local law requirements in activating and filling vehicle fuel tanks with gasoline or diesel fuel to specified levels Oregon only
  • May perform other duties as assigned by management

Job Qualifications

Experience

Entry Level (1-2 years)


Job Location

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