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Customer Service Representative

Job Overview

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Employment Type

Full-time
Part-time
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Compensation

Hourly
Range $16.75 - $22.75
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Work Schedule

Day Shifts
Weekend Shifts
Night Shifts
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Benefits

Full-time & Part-time shifts available
Direct Deposit with competitive weekly pay
Health & Wellness packages available for purchase
Education reimbursement program
Shift Differential Pay for select shifts and job titles
Management Bonus Program
Loyalty Service time Program
Commuter benefit Program

Job Description

Chevron Stations Inc (CSI) is a reputable company engaged in the retail sales of gasoline and convenience products at numerous stations. With a strong commitment to safety, teamwork, and customer service excellence, CSI provides a dynamic and positive work environment for its employees. Operating retail stations throughout the United States, CSI focuses on building a culture where people come first and excellence is always the goal. The company places great emphasis on maintaining high standards in service and operations, ensuring customers receive outstanding experiences every time they visit. CSI offers both full-time and part-time employment opportunities, with competitive weekly pay... Show More

Job Requirements

  • Available to work a variety of hours, which may include early mornings, evenings, weekends, overnight shifts, and holidays
  • Must be at least 18 years of age or older to work in California and Oregon locations
  • Must be at least 21 years of age or older to work in Washington locations
  • Must be at least 21 years of age or older to work Graveyard shift from 10pm to 6am
  • Must be at least 21 years of age or older to work in Management positions

Job Qualifications

  • Must be sufficiently proficient in English to understand CSI policies, safety training, and job instructions, and to effectively communicate with customers and/or coworkers on work-related matters
  • Strong attention to detail
  • Ability to handle challenging situations professionally and exercise exceptional judgement
  • Ability to work both independently and in team settings
  • Must possess required up-to-date food handling certificates, as required by law (in specific locations only)
  • Cooking/restaurant experience preferred

Job Duties

  • Maintain courteous, professional contact with co-workers, customers, vendors, and community at large
  • Maintain neat appearance and good personal hygiene in compliance with CSI image standards
  • Support and follow established safety, security, quality guidelines as well as CSI's policies, procedures, practices, and programs
  • Report accidents or incidents to the manager immediately
  • Preserve safety of self, fellow employees, and all others in the work location by utilizing the CSI Loss Prevention process
  • Ensure food safety hygiene in accordance with county regulations is followed to include proper sanitation, food handling, preparation, storage and disposal procedures
  • Follow federal law and company standards on carding customers for all age restricted products sold at the stations
  • Work professionally with vendors and contractors
  • Regular and punctual attendance is expected
  • Follow proper kitchen and sanitation procedures in accordance with city and county regulations during cooking of KKC products
  • Provide exceptional guest service
  • Be courteous, always greet and thank all customers while making eye contact
  • Conduct all point-of-sale activities accurately and safely while adhering to CSI guidelines and procedures
  • Maintain cash drawer to be at or below maximum level
  • Secure all funds in safe and perform cashier reconciliation at each end of shift to ensure accurate management of sales
  • Perform consistent station cleaning of the indoor and outdoor facilities including restrooms, islands, pumps, and car wash, if applicable
  • Prepare food and hot beverage products
  • Effectively manage ExtraMile and/or KKC foodservice and beverages to ensure maximization of sales and minimization of loss through continuously monitoring product levels and re-stocking as needed
  • Actively promote store specials and other marketing programs
  • Cross-check price of delivered goods for accuracy
  • Distribute delivered goods in an orderly manner throughout the store and continuously ensure shelves are full of products
  • Observe local law requirements in activating and filling vehicle fuel tanks with gasoline or diesel fuel to specified levels (Oregon only)
  • May perform other duties as assigned by management

Job Qualifications

Experience

No experience required


Job Location

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