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Customer Service Representative
Job Overview
Employment Type
Full-time
Hourly
Compensation
Hourly
Exact $21.00
Work Schedule
Standard Hours
Weekend Shifts
Benefits
Dental Insurance
Health savings account
401(k)
Flexible spending account
Paid training
Employee assistance program
Disability insurance
401(k) matching
Tuition Reimbursement
Opportunities for advancement
Vision Insurance
employee discount
Health Insurance
AD&D insurance
Pet insurance
Paid Time Off
On-the-job training
Job Description
California Check Cashing Stores, part of the Community Choice Financial Family of Brands, is a leading consumer specialty finance organization operating over 1,500 brick-and-mortar stores across 24 states with online services in 20 states. Known for its commitment to providing accessible short-term financial solutions, the company plays a vital role in supporting diverse communities nationwide. California Check Cashing Stores specializes in services including check cashing, money transfers, and customer payments, delivering these financial solutions with a strong emphasis on customer service and community trust. The company prides itself on fostering a supportive work environment that encourages growth, development, and inclusivity,... Show More
Job Requirements
- A high school diploma or equivalent
- excellent verbal and written communication skills
- professional demeanor with customers and colleagues
- meticulous attention to detail
- proficiency in phones, POS system, Microsoft Office, and other computer systems
- must be at least 18 years old (19 in Alabama)
- background check required
- ability to meet physical demands including standing for most of the shift and moving/transporting up to 25 pounds
- available to work full-time with in-person attendance including weekends
Job Qualifications
- A high school diploma or equivalent
- excellent verbal and written communication skills plus professional demeanor with customers and colleagues
- meticulous attention to detail and ability to accurately enter data
- proficiency in using phones, POS system, Microsoft Office, and other computer systems
- must be at least 18 years of age (19 in Alabama)
- background check required
- ability to meet physical demands of the position including standing for up to 90% of the time, moving and transporting up to 25 pounds, moving inside and outside of the store, and operating mechanical controls such as a keyboard
- experience in check cashing, document verification, and/or money order processing is a plus
- prior cash handling and cash drawer/vault management experience preferred
- bilingual (English/Spanish) is a plus
- valid driver’s license, auto insurance, and personal vehicle for work use with mileage compensation may be required for certain locations
Job Duties
- Connect with customers to cultivate lasting relationships that drive repeat business
- review, validate, and process customer transactions with accuracy
- maximize customer success by offering personalized financial services that fit their lifestyle
- enter and maintain customer information with precision and integrity into a Point of Sale (POS) system
- build new business by completing daily call campaigns
- assist in customer account management and collections by accepting payments and managing customer appointments
- perform duties outside of the office, such as on-site vehicle appraisals, store errands, and external marketing
- participate in in-store and community events
- maintain internal and external store appearance and meet cleanliness standards
- maintain office security protocols and conduct proper opening and closing procedures including management of vault and cash drawer
- uphold compliance with company policies and relevant laws and regulations
- engage in ongoing training and stay current on product and process changes
- work efficiently in a dynamic and fast-paced environment to meet individual and team performance standards
- conduct additional tasks as directed by leadership
- maintain a full-time work schedule with regular, in-person attendance including weekends
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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