You're Viewing 1 Of 95,000+ Jobs On OysterLink
Customer Service Representative
Job Overview
Employment Type
Full-time
Hourly
Compensation
Hourly
Range $15.25 - $20.75
Work Schedule
Standard Hours
Weekend Shifts
Benefits
Paid training
Learning management system
Cross brand training
Key Holder Program
career advancement
Educational Reimbursement
Medical insurance
telemedicine
Medical spending accounts
401(k) Plan
company match
Life insurance
AD&D insurance
Dental Insurance
Vision Insurance
Disability insurance
accident insurance
critical illness insurance
hospital indemnity
ID theft protection
legal services
Pet insurance
Employee assistance program
Discount Marketplace
Paid Time Off
Business casual dress code
Job Description
Community Choice Financial Family of Brands is one of the largest consumer specialty finance organizations in the United States, dedicated to providing customers with access to short-term financial services when they need it the most. With over 10 distinct brands, the company operates more than 1,500 brick-and-mortar locations across 24 states and offers various products online in 20 states. Community Choice Financial is committed to delivering excellent service and financial solutions that empower individuals and communities nationwide. The company has earned recognition as a Military Friendly Employer and Military Friendly Spouse Employer for four consecutive years and has been named... Show More
Job Requirements
- High school diploma or equivalent
- Minimum age of 18 years (19 in Alabama)
- Background check clearance
- Ability to stand for extended periods
- Ability to lift and carry up to 25 pounds
- Proficient in computer and phone systems
- Strong communication skills
- Must maintain regular, in-person attendance
- Availability to work weekends
- Ability to follow company policies and legal regulations
Job Qualifications
- A high school diploma or equivalent
- Excellent verbal and written communication skills, plus professional demeanor with customers and colleagues
- Meticulous attention to detail and ability to accurately enter data
- Proficiency in using phones, POS system, Microsoft Office, and other computer systems
- Must be at least 18 years of age (19 in Alabama)
- Background check required
- The ability to meet the physical demands of this position, including standing up to 90% of the time, moving and transporting up to 25 pounds, moving inside and outside of the store, and operating mechanical controls such as a keyboard
- Experience in check cashing, document verification, and/or money order processing is a plus
- Prior cash handling, cash drawer/vault management experience is preferred
- Bilingual (English/Spanish) is a plus and may be required for certain locations
- Valid driver’s license, auto insurance, and personal vehicle to use throughout the workday (mileage compensated) is preferred
Job Duties
- Connect with customers to cultivate lasting relationships that drive repeat business
- Review, validate, and process customer transactions with accuracy
- Maximize customer success by offering personalized financial services that fit their lifestyle
- Enter and maintain customer information with precision and integrity into a Point of Sale (POS) system
- Build new business by completing daily call campaigns
- Assist in customer account management and collections by accepting payments and managing customer appointments
- Perform duties outside of the office, including on site vehicle appraisals, store errands, and external marketing
- Participate in in-store and community events
- Maintain internal and external store appearance and meet cleanliness standards to enhance customer experience
- Maintain office security protocols and conduct proper opening and closing procedures, including management of vault and cash drawer, as needed
- Uphold compliance with Company policies and procedures, and all relevant local, state, and federal laws and regulations
- Engage in ongoing training and stay current on product and process changes
- Work efficiently in a dynamic and fast-paced environment and effectively navigate multiple tasks with ease to meet individual and team performance standards
- Conduct additional tasks as directed by leadership
- Maintain a full-time work schedule with regular, in-person attendance, including weekends
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
Don't Stop At One Job - There's More
Create a free profile
We'll match you with best jobs
Get job offers faster
Search For More Opportunities:
More Jobs Like This:
View All