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Job Overview
Employment Type
Full-time
Part-time
Work Schedule
Standard Hours
Day Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Employee Discounts
Training and development programs
Job Description
Grotto Pizza is a well-established restaurant known for its quality pizza and exceptional customer service. With a strong commitment to providing a positive dining experience, Grotto Pizza focuses on delivering delicious meals through efficient take-out and delivery services. The company prides itself on maintaining high standards for food quality, safety, and customer satisfaction, with a dedication to creating a welcoming environment for all guests. As an equal opportunity employer, Grotto Pizza fosters an inclusive workplace where employees are encouraged to grow and succeed.
The Customer Service Representative (CSR)/Counter position at Grotto Pizza is vital for ensuring that every gue... Show More
The Customer Service Representative (CSR)/Counter position at Grotto Pizza is vital for ensuring that every gue... Show More
Job Requirements
- Must be at least 16 years of age
- Some secondary education
- Entry-level position
- Excellent verbal communication and interpersonal skills
- Ability to speak English fluently
- Ability to remain calm under pressure and to perform in a stressful environment
- Excellent organizational and time-management skills
- Ability to accurately, quickly, and simultaneously perform multiple tasks
- Basic computer operating skills
- Ability to quickly and accurately count money and give correct change
- Stamina to stand up to 5 hours at a time
- Ability to lift, bend, and stoop
- Strength to frequently lift and carry up to 10 lbs
- Ability to read
- Ability to understand and implement written and verbal instruction
- Basic knowledge of food safety and sanitation issues
- Ability to use a standard business telephone in a professional manner
- Ability to work in a fast-paced environment
Job Qualifications
- Some secondary education
- Entry-level position
- Excellent verbal communication and interpersonal skills
- Ability to speak English fluently
- Ability to remain calm under pressure and to perform in a stressful environment
- Excellent organizational and time-management skills
- Ability to accurately, quickly, and simultaneously perform multiple tasks
- Basic computer operating skills
- Ability to quickly and accurately count money and give correct change
- Strong math and excellent money handling skills
- Stamina to stand up to 5 hours at a time
- Ability to lift, bend, and stoop
- Ability to read
- Ability to understand and implement written and verbal instruction
- Basic knowledge of food safety and sanitation issues
- Ability to use a standard business telephone in a professional manner
- Ability to work in a fast-paced environment
- Knowledge of Grotto Pizza menu, policies, preparation, and presentation standards
Job Duties
- Answer all telephone calls immediately using the proper greeting
- Assist customers verbally in a friendly, helpful, professional manner, ensuring consistent customer satisfaction using the 10 Steps to Efficient Phone Service
- Clearly write down any customer orders using the proper notation and the appropriate order form and requesting all pertinent information
- Enter all take-out and delivery orders into the POS system accurately and completely
- Prepare any pizza boxes necessary for all take-out and delivery orders
- Be knowledgeable on the Swirl Rewards program to sign-up guests
- Maintain gelato presentation and appearance
- Clean, stock, and sanitize the take-out and/or delivery area and all related equipment
- Know and uphold proper safe food handling, safety, and sanitation standards when preparing and serving food
- Maintain an accurate record of all cash register transactions including securing cash, processing credit card receipts, and entering tips
- Assist in the training of new employees
- Provide support services to co-workers as the flow of business dictates
- Perform other duties as assigned by the supervisor or manager including store specific opening, closing and side work procedures
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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