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Customer Service Representative

Fullerton, CA, USA|Travel, Onsite

Job Overview

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Employment Type

Full-time
Part-time
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Compensation

Hourly
Range $17.25 - $23.25
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Work Schedule

Rotating Shifts
Flexible
Day Shifts
Weekend Shifts
Night Shifts
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Benefits

full-time and part-time shifts available
Direct Deposit with competitive weekly pay
Health and wellness packages available for purchase
Education reimbursement program
Shift Differential Pay for select shifts and job titles
Management Bonus Program
Loyalty Service time Program
Commuter benefit Program

Job Description

Chevron Stations Inc (CSI) is a well-established company specializing in the sale of gasoline and convenience products at retail stations across various locations. Known for its commitment to customer service, safety, and community engagement, CSI operates numerous fuel stations that cater to daily commuters and local residents alike. As part of the reputable Chevron brand family, CSI is committed to upholding the highest standards of quality and operational excellence in every aspect of its business. The company operates with a strong focus on creating a positive work environment where employees are valued, teamwork is encouraged, and personal growth opportunities are... Show More

Job Requirements

  • Must be at least 18 years of age or older for California and Oregon locations
  • Must be at least 21 years of age or older for Washington locations and graveyard shifts
  • Must have sufficient English proficiency
  • Available to work flexible hours including holidays and overnight
  • Strong attention to detail
  • Ability to work independently and in a team
  • Must possess required food handling certificates as applicable
  • Cooking/restaurant experience preferred

Job Qualifications

  • Proficient in English to understand CSI policies, safety training, and job instructions
  • Effective communication skills with customers and coworkers
  • Available to work varied hours including early mornings, evenings, weekends, overnight shifts, and holidays
  • Strong attention to detail
  • Ability to handle challenging situations professionally and exercise exceptional judgement
  • Ability to work independently and in team settings
  • Possess required up-to-date food handling certificates when applicable
  • Experience in cooking or restaurant environments preferred

Job Duties

  • Maintain courteous, professional contact with co-workers, customers, vendors, and community at large
  • Maintain neat appearance and good personal hygiene in compliance with CSI image standards
  • Support and follow established safety, security, quality guidelines as well as CSI's policies, procedures, practices, and programs
  • Report accidents or incidents to the manager immediately
  • Preserve safety of self, fellow employees, and all others in the work location by utilizing the CSI Loss Prevention process
  • Ensure food safety hygiene in accordance with county regulations is followed to include proper sanitation, food handling, preparation, storage and disposal procedures
  • Follow federal law and company standards on carding customers for all age restricted products sold at the stations
  • Work professionally with vendors and contractors
  • Regular and punctual attendance is expected
  • Follow proper kitchen and sanitation procedures in accordance with city and county regulations during cooking of KKC products
  • Provide exceptional guest service. Be courteous, always greet and thank all customers while making eye contact
  • Conduct all point-of-sale activities accurately and safely while adhering to CSI guidelines and procedures
  • Maintain cash drawer to be at or below maximum level
  • Secure all funds in safe and perform cashier reconciliation at each end of shift
  • Perform consistent station cleaning of indoor and outdoor facilities including restrooms, islands, pumps, and car wash
  • Prepare food and hot beverage products
  • Manage ExtraMile and/or KKC foodservice and beverages to maximize sales and minimize loss
  • Actively promote store specials and other marketing programs
  • Cross-check price of delivered goods for accuracy
  • Distribute delivered goods orderly throughout the store and ensure shelves are full
  • Observe local laws in activating and filling vehicle fuel tanks with gasoline or diesel fuel
  • Perform other duties as assigned by management

Job Qualifications

Experience

Entry Level (1-2 years)


Job Location

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