Customer Service Representative

Uline is a family-owned company recognized as North America’s leading distributor of shipping, industrial, and packaging materials. With more than 9,800 employees spread across 14 locations, Uline is a well-established, stable enterprise known for its commitment to quality and service. Uline offers a professional work environment that fosters growth, collaboration, and employee development. The Pennsylvania branch, located at 700 Uline Way in Allentown, PA, is proud to be named Morning Call’s Top Large Employer of 2026. This recognition highlights Uline’s dedication to creating a positive workplace culture and providing excellent opportunities for its workforce. Uline operates as a drug-free workplace, requiring all new hires to complete a pre-employment hair follicle drug screening. All positions are on-site, emphasizing hands-on engagement and collaboration among team members. The company is an Equal Employment Opportunity/Affirmative Action Employer, welcoming veterans and disabled individuals to apply.

The Customer Service Representative role at Uline is designed for individuals who are fast, friendly, and customer-focused. This position offers a starting pay ranging from $25 to $30 per hour, with significant growth and earning potential through performance and career development. As a part of the dynamic customer service team, you will dive deeply into order details to provide the legendary service Uline customers expect and love. In this role, you will gain extensive training to enhance your communication and problem-solving skills, positioning you for success in a supportive professional environment. A key component of the job involves becoming an expert on Uline products and solutions, enabling you to respond quickly and accurately to customer inquiries on pricing, shipping, and product details. This role requires managing customer relationships through multiple communication channels, including phone, email, and chat, facilitating smooth order processing and account management using advanced technology systems. Employees are encouraged to build strong connections within the team through regular events and active collaboration in the in-person setting. The company’s culture promotes continuous learning and development, with a strong emphasis on mentoring and career advancement opportunities. By joining Uline, you become part of a company that values stability, success, and employee wellbeing, making it an excellent choice for those looking to establish a long-term career in customer service within a leading distribution company.