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Job Overview
Employment Type
Full-time
Hourly
Compensation
Hourly
Range $16.25 - $22.25
Work Schedule
Standard Hours
Weekend Shifts
Benefits
Paid on-the-job training
Comprehensive new hire program
access to e-learning modules
Cross brand training
Key Holder Program
performance-based career advancement
Educational Reimbursement Program
Medical insurance
telemedicine
Medical spending account options
401(k) retirement plan
Company match program
Company-Sponsored Life and AD&D Insurance
voluntary benefits
Dental Insurance
Vision Insurance
short-term disability
long-term disability
supplemental life insurance
accident insurance
critical illness insurance
hospital indemnity
ID theft protection
Legal services program
Pet insurance
Employee assistance program
Discount Marketplace
Paid Time Off
Business casual dress code
Job Description
Community Choice Financial Family of Brands is one of the largest consumer specialty finance organizations in the United States. Serving customers across 24 states with more than 1,500 brick-and-mortar stores and offering online products in 20 states, the company prides itself on providing accessible short-term financial solutions for the communities it serves. Known for its strong commitment to the Power of Choice, the company has built a diverse portfolio with over 10 brands that cater to various financial needs. Community Choice Financial Family of Brands has earned multiple recognitions including being named a Military Friendly Employer and Military Friendly Spouse... Show More
Job Requirements
- A high school diploma or equivalent
- must be at least 18 years of age (19 in Alabama)
- background check required
- ability to meet the physical demands of the position including standing up to 90% of the time, moving and transporting up to 25 pounds, and operating mechanical controls such as a keyboard
Job Qualifications
- A high school diploma or equivalent
- excellent verbal and written communication skills
- professional demeanor with customers and colleagues
- meticulous attention to detail and ability to accurately enter data
- proficiency in using phones, POS system, Microsoft Office, and other computer systems
- must be at least 18 years of age (19 in Alabama)
- background check required
- ability to meet the physical demands of the position including standing up to 90% of the time, moving and transporting up to 25 pounds, and operating mechanical controls such as a keyboard
- experience in check cashing, document verification, and/or money order processing is preferred
- prior cash handling and cash drawer/vault management experience is preferred
- bilingual English/Spanish is a plus and may be required for certain locations
- valid driver’s license, auto insurance, and personal vehicle for workday use is preferred and mileage compensated
Job Duties
- Connect with customers to cultivate lasting relationships that drive repeat business
- review, validate, and process customer transactions with accuracy
- maximize customer success by offering personalized financial services that fit their lifestyle
- enter and maintain customer information with precision and integrity into a Point of Sale (POS) system
- build new business by completing daily call campaigns
- assist in customer account management and collections by accepting payments and managing customer appointments
- perform duties outside of the office, including on-site vehicle appraisals, store errands, and external marketing
- participate in in-store and community events
- maintain internal and external store appearance and meet cleanliness standards to enhance customer experience
- maintain office security protocols and conduct proper opening and closing procedures, including management of vault and cash drawer
- uphold compliance with company policies and relevant laws and regulations
- engage in ongoing training and stay current on product and process changes
- work efficiently in a dynamic and fast-paced environment and effectively navigate multiple tasks
- conduct additional tasks as directed by leadership
- maintain a full-time work schedule with regular in-person attendance, including weekends
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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