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Job Overview
Benefits
competitive pay
opportunities for career growth
supportive work environment
Job Description
Petroleum Traders Corporation is a distinguished company in the energy sector, specializing in the trading and distribution of petroleum products. With a strong reputation for reliability and efficiency, the company has established itself as a leader in delivering quality fuel solutions to various clients across multiple industries. Committed to excellence, Petroleum Traders Corporation prioritizes customer satisfaction and works diligently to maintain a seamless supply chain and responsive customer service network. The corporation fosters a culture of integrity, innovation, and collaboration, making it a preferred employer for professionals seeking to grow within the energy and petroleum trading industry.
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Job Requirements
- Proven customer support experience or experience as a client service representative
- Strong phone contact handling skills and active listening
- Customer orientation and ability to adapt/respond to different types of characters
- Excellent communication and presentation skills
- Ability to multi-task, prioritize, and manage time effectively
- High school degree
Job Qualifications
- Proven customer support experience or experience as a client service representative
- Strong phone contact handling skills and active listening
- Customer orientation and ability to adapt/respond to different types of characters
- Excellent communication and presentation skills
- Ability to multi-task, prioritize, and manage time effectively
- High school degree
Job Duties
- Manage large amounts of incoming calls
- Identify and assess customers' needs to achieve satisfaction
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Provide accurate, valid and complete information by using the right methods/tools
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits
- Follow up to ensure resolution
- Keep records of customer interactions, process customer accounts and file documents
- Follow communication procedures, guidelines and policies
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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