Job Overview
Employment Type
Full-time
Work Schedule
Day Shifts
Benefits
Medical insurance
Dental Insurance
Vision Insurance
Life insurance
401(k) Plan
Paid Time Off
Employee Referral Program
Tuition Assistance
Job Description
Gateway Services Inc. is North America’s leading pet aftercare provider, trusted by over 17,000 veterinary clinics. With more than 2,300 team members across 140+ locations, Gateway Services supports pet parents with dignity, compassion, and care—one pet at a time. The company prides itself on being more than just a workplace; it's a family of pet lovers dedicated to supporting other families during some of the most meaningful moments of pet ownership: saying goodbye to their cherished companions. Gateway’s mission is rooted in empathy and care, aiming to provide exceptional service during difficult times. Known for its outstanding customer service and... Show More
Job Requirements
- High school diploma or GED
- Prior customer service or sales experience preferred
- Valid driver’s license with a clean driving record
- Ability to work flexible hours including early mornings and weekends
- Basic math and computer skills
- Physical ability to safely lift and handle pets
- Strong interpersonal and communication skills
- Dependability and commitment to service excellence
Job Qualifications
- High school diploma or GED
- Prior experience in customer service, account management, or sales/route sales
- Proficiency in CRM systems and sales tracking tools
- Ability to work early mornings, weekends, and holidays as needed
- Basic math and computer skills
- Valid driver’s license with a clean driving record
- Empathy and compassion
- Strong communication and relationship-building skills
- Ability to multitask and manage multiple clinic accounts
- Experience handling pets professionally
- Independent decision-making and problem-solving abilities
- Technical proficiency with CRM software and computer applications
- Physical ability to lift and transport animals
Job Duties
- Serve as the main point of contact for veterinary clinics, providing reliable and compassionate service
- Build trusted relationships with clinic staff and families through empathy, respect, and professionalism
- Safely handle pets in the aftercare process with dignity and care
- Manage customer needs and solve problems effectively
- Support Gateway’s reputation for exceptional service in every interaction
- Educate veterinary clinic staff on company services, policies, and procedures
- Maintain proper documentation and tracking for all pets
- Assist with administrative tasks including billing inquiries and service modifications
- Follow company safety guidelines and maintain vehicle and equipment standards
- Promote new product launches and marketing materials to clinics
- Identify potential sales leads and communicate with the Business Development Manager
- Collect feedback to improve service quality and customer experience
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Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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