ULINE

Customer Service Representative

Job Overview

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Employment Type

Full-time
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Compensation

Type:
Hourly
Rate:
Range $25.00 - $30.00
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Work Schedule

Rotating Shifts
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Benefits

Health Insurance
401(k)
Bonus programs
Paid holidays
Paid Time Off
Tuition Assistance

Job Description

Uline is a family-owned company and the leading distributor of shipping, industrial, and packaging materials in North America. With over 9,800 employees across 14 locations, Uline has built its reputation on stability and success. The Reno branch, located at 8800 Military Road in Reno, Nevada, is part of this extensive network that provides fast, friendly, and customer-focused service. Uline operates in a professional environment that emphasizes employee growth, training, and collaborative teamwork. As a company, Uline places a strong emphasis on maintaining a drug-free workplace, requiring all new hires to complete a pre-employment hair follicle drug screening. This role is... Show More

Job Requirements

  • High school diploma or equivalent
  • Bachelor’s degree preferred
  • Excellent problem-solving, listening and communication skills
  • Prior customer service experience is a plus but willing to learn

Job Qualifications

  • High school diploma or equivalent
  • Bachelor’s degree preferred
  • Excellent problem-solving, listening and communication skills
  • Prior customer service experience is a plus but willingness to learn is essential

Job Duties

  • Process customer orders, make product recommendations and handle account inquiries using world-class technology
  • Be a product and solutions expert by answering product, pricing and shipping questions quickly and confidently
  • Build business relationships with customers over phone, email and chat
  • Understand customer needs and recommend Uline's best solutions
  • Help customers navigate Uline's website and online ordering

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Job Qualifications

Experience

Entry Level (1-2 years)

Job Location

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