Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $17.00 - $18.00
Work Schedule
Standard Hours
Benefits
competitive salary
Quarterly incentive
Profit-sharing opportunities
Paid Time Off
Paid holidays
Health Insurance
Dental Insurance
IRA with 3% company match
Life insurance
opportunities for professional growth
ongoing training and development
Quarterly team-building events
401(k) matching
Vision Insurance
On-the-job training
Professional development assistance
Referral program
Job Description
The Masters Lawn and Pest has established itself as a trusted leader in the lawn and landscape service industry for over 20 years. Serving both residential and commercial clients, the company prides itself on delivering expert lawn care, pest control, and landscaping solutions. With a dedicated team of certified and experienced professionals, The Masters Lawn and Pest emphasizes creating and maintaining beautiful, healthy outdoor environments that enhance the aesthetic and functional value of properties. Committed to excellence and customer satisfaction, the company has consistently earned local awards and boasts hundreds of five-star reviews, reflecting its reputation for quality service and... Show More
Job Requirements
- 2-3 years of experience in a service-based industry
- Minimum of 1 year of customer service experience
- Proficiency with technology, including Google Workspace and Microsoft Office
- Experience with CRM systems
- Aspire experience preferred
Job Qualifications
- Strong verbal and written communication skills with a professional and courteous phone presence
- Excellent customer service skills with the ability to remain calm, empathetic, and solution-focused
- Strong problem-solving skills and the ability to resolve straightforward issues efficiently
- Attention to detail with accurate data entry and documentation skills
- Time management and organizational skills with the ability to manage multiple tasks and priorities
- Basic math skills for handling billing inquiries, payments, and collections
- Ability to follow established processes, policies, and performance metrics
- Proficiency in using customer service systems, CRM platforms
- Ability to work independently while also collaborating effectively with a team
Job Duties
- Serve as the primary point of contact for existing clients via phone and other inbound communication channels
- Provide prompt, courteous, professional, and solution-oriented service in all client interactions
- Handle inbound client calls and inquiries, addressing requests efficiently and accurately
- Follow up on client-related items entered into CRM system to ensure timely and complete resolution
- Resolve routine client issues independently and escalate complex matters in accordance with established escalation procedures
- Maintain up-to-date client records and internal notes to ensure visibility and continuity across teams
- Assist clients with AutoPay enrollment, including obtaining, verifying, and documenting required authorizations
- Take client payments securely and accurately, and answer basic billing or payment-related questions
OysterLink is built for hospitality recruitment.
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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