Destinationpet

Customer Service Representative

Job Overview

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Employment Type

Part-time
Hourly
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Compensation

Type:
Hourly
Rate:
Exact $16.50
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Work Schedule

Weekend Shifts
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Benefits

Health Insurance
mental health benefits
telehealth benefits
Tips
Part-time employment
Paid Time Off
Employee Discounts

Job Description

Destination Pet is an innovative and thriving pet care company known for revolutionizing the pet industry through a connected care network of trustworthy partners. Founded in 2016, Destination Pet has expanded coast to coast, offering a comprehensive range of services including daycare, boarding, grooming, training, and veterinary care. They are dedicated to elevating the love and lives of pet families by providing high-quality, compassionate care for pets while making their human companions feel at ease. At the heart of Destination Pet’s culture is a united team spirit called One Pack, where pet-obsessed professionals come together to bring creativity and innovation... Show More

Job Requirements

  • High school diploma or equivalent
  • 1+ year of customer service experience preferred
  • Ability to lift 40 lbs
  • Availability on evenings, weekends, and holidays
  • Comfortable standing and walking for extended periods
  • Ability to handle exposure to cleaning supplies and pet hair
  • Strong communication and multitasking skills
  • Ability to remain calm under pressure

Job Qualifications

  • High school diploma or equivalent
  • 1+ year of customer service experience preferred
  • Strong communication skills including phone, in-person, and email
  • Ability to use multi-line phones and computer systems
  • Demonstrated patience and professionalism in customer service
  • Ability to work well under pressure
  • Experience working with pets is a plus

Job Duties

  • Welcoming pet parents and their furry VIPs like they just walked into a 5-star resort
  • Answering phones with a smile in your voice and multi-tasking like a pro
  • Touring new clients through the facility and selling the services that keep tails wagging
  • Ensuring up-to-date vaccinations are on file
  • Managing check-ins and check-outs with efficiency and a personal touch
  • Handling cash, cards, and balancing the end-of-day cash drawer
  • Responding to complaints with patience and professionalism
  • Escorting pet guests to and from their enclosures with care
  • Keeping the lobby clean, welcoming, and ready for first impressions and sweet reunions
  • Jumping in to support other team members whenever needed

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Job Qualifications

Experience

Mid Level (3-7 years)

Job Location

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