Destinationpet

Customer Service Representative

Job Overview

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Employment Type

Part-time
Hourly
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Compensation

Type:
Hourly
Rate:
Exact $16.89
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Work Schedule

Weekend Shifts
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Benefits

Part-time health insurance
mental health benefits
telehealth benefits
Paid Time Off
Employee Discounts
Retirement plan options
Tips

Job Description

Destination Pet LLC is a leading, innovative pet care company dedicated to enhancing the lives of pet families across the country. Founded in 2016, Destination Pet operates a comprehensive network of pet care services including daycare, boarding, grooming, training, and veterinary care, serving customers coast to coast. The company prides itself on its team of pet-obsessed professionals who work closely together to create a connected care network that emphasizes trust, creativity, and innovation. This collaborative environment ensures that pets receive the best care possible, while pet parents experience peace of mind and a sense of community. Destination Pet continuously revolutionizes... Show More

Job Requirements

  • High school diploma or equivalent
  • 1+ year of customer service experience preferred
  • Must be able to lift 40 lbs
  • Availability on evenings, weekends, and holidays required
  • Ability to stand, walk, climb stairs frequently
  • Comfortable with exposure to cleaning supplies, pet hair, and occasional accidents
  • Strong communication skills
  • Ability to multitask in a fast-paced environment
  • Patience and professionalism in handling complaints

Job Qualifications

  • High school diploma or equivalent
  • 1+ year of customer service experience preferred
  • Excellent communication skills including phone, in-person, and email
  • Ability to handle multi-line phones and computer systems
  • Ability to remain cool under pressure and maintain professionalism
  • Strong problem-solving skills
  • Experience in retail or customer-facing roles

Job Duties

  • Welcoming pet parents and their furry VIPs like they just walked into a 5-star resort
  • Answering phones with a smile in your voice and multi-tasking like a pro
  • Touring new clients through the facility and selling the services that keep tails wagging
  • Ensuring up-to-date vaccinations are on file because safety first
  • Managing check-ins and check-outs with efficiency and a personal touch and the occasional treat
  • Handling cash, cards, and balancing the end-of-day cash drawer like the organized rockstar you are
  • Responding to complaints with patience and professionalism even when it's clearly the cat's fault
  • Escorting pet guests to and from their enclosures with the care of a concierge and the patience of a preschool teacher
  • Keeping the lobby clean, welcoming, and ready for first impressions and sweet reunions
  • Jumping in to support other team members whenever needed
  • Other duties as assigned

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Job Qualifications

Experience

Mid Level (3-7 years)

Job Location

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