Destinationpet

Customer Service Representative

Job Overview

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Employment Type

Part-time
Hourly
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Compensation

Type:
Hourly
Rate:
Range $16.00 - $18.00
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Work Schedule

Weekend Shifts
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Benefits

Part-time health insurance
mental health benefits
telehealth services
competitive pay
Tips
Employee Discounts
Supportive team environment

Job Description

Destination Pet is a leading pet care company dedicated to enhancing the lives and love of pet families across the country. Established in 2016, the company has rapidly expanded its reach by offering comprehensive pet care services including daycare, boarding, grooming, training, and veterinary services. Destination Pet operates with the guiding philosophy of creating a connected care network made up of trustworthy partners who bring creativity and innovation to the pet care industry every day. As a team, they are committed to revolutionizing how pet care is perceived and delivered, making the lives of pets and their owners better and... Show More

Job Requirements

  • High school diploma or equivalent
  • Minimum 1 year of customer service experience preferred
  • Ability to be on feet often, including standing, walking, and climbing stairs
  • Ability to lift up to 40 lbs
  • Availability to work evenings, weekends, and holidays
  • Willingness to handle exposure to cleaning supplies, pet hair, and occasional pet accidents
  • Strong communication and multitasking skills
  • Professional demeanor and patience in handling complaints

Job Qualifications

  • High school diploma or equivalent
  • 1+ year of customer service experience preferred
  • Strong communication skills including phone, in-person, and email
  • Comfortable handling multi-line phone systems and computer software
  • Ability to remain calm under pressure and maintain professionalism
  • Problem-solving skills
  • Demonstrated ability to work collaboratively within a team

Job Duties

  • Welcoming pet parents and their furry VIPs like they just walked into a 5-star resort
  • Answering phones with a smile in your voice and multi-tasking like a pro
  • Touring new clients through the facility and selling the services that keep tails wagging
  • Ensuring up-to-date vaccinations are on file
  • Managing check-ins and check-outs with efficiency and a personal touch
  • Handling cash, cards, and balancing the end-of-day cash drawer
  • Responding to complaints with patience and professionalism
  • Escorting pet guests to and from their enclosures
  • Keeping the lobby clean, welcoming, and ready for first impressions
  • Jumping in to support other team members whenever needed

Job Qualifications

Experience

Mid Level (3-7 years)

Job Location

OysterLink is built for hospitality recruitment.

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