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Kirby Corporation

Customer Service Representative

Job Overview

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Employment Type

Full-time
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Compensation

Type:
Hourly
Rate:
Range $14.50 - $19.75
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Work Schedule

Standard Hours
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Benefits

Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Paid holidays
Disability insurance
Life insurance

Job Description

Our company is a leading entity in the maritime logistics industry, specializing in efficient vessel operations management and comprehensive maritime services. We are dedicated to ensuring seamless coordination between various departments involved in vessel management, including Vessel Operations Management, Captain and Pilot teams, Maintenance department, Scheduling, Sales Department, Customer Dock representatives, and third-party service providers. Our commitment to operational excellence enables us to provide top-tier services such as shore tankering and spot horsepower, facilitating the smooth transit and operation of maritime vessels. We pride ourselves on our extensive network and collaborative approach, which allows us to cater to a diverse... Show More

Job Requirements

  • High school diploma or formal training
  • Prefer minimum 1 year logistics or maritime experience
  • Strong written and verbal communication skills
  • Ability to operate standard office equipment including personal computer
  • Organized and detail-oriented
  • Self-motivated and capable of multi-tasking

Job Qualifications

  • High school diploma or formal training
  • College degree preferred
  • Minimum 1 year logistics or maritime experience
  • Strong written and verbal communication skills
  • Ability to operate standard office equipment such as personal computer
  • Organized detail-oriented and accurate
  • Self-motivated and multi-task oriented

Job Duties

  • Answer incoming phone calls
  • Attend daily meetings as required
  • Review traffic for status accuracy and report any potential problems to appropriate department
  • Assign primary vessel group as required
  • Confirm trip requirements are met
  • Assist in coordination of barge preparation including stripping cleaning repairs
  • Facilitate action plans developed to address problems
  • Coordinate horsepower requirements with Scheduler or Scheduling Manager
  • Coordinate and hire spot horsepower through approved outside vendors
  • Coordinate and hire shore tankering services through approved outside vendors
  • Schedule barges as directed
  • Send vessel orders as directed
  • Coordinate fleet departures and arrivals
  • Calculate and update ETAs on barges in Oasis
  • Call dock representatives to solicit status for barges prior to arriving port
  • Tender barges upon arrival in port as required
  • Document all pertinent trip information and complete reports and written turnover plans for shift relief
  • Coordinate trip requirements including notifying Coast Guard and Dept of Homeland Security of hazardous cargo
  • Communicate delays to Sales and customers
  • Monitor heating orders
  • Ensure appropriate traffic is correctly entered into Oasis
  • Act as ship agent when required including cleaning and fueling
  • Assess criteria to determine shore tankermen service
  • Facilitate conference calls and action plans for operational concerns including EMR resolution vessel repairs crewing deficiencies
  • Perform all other duties as assigned

Job Qualifications

Experience

Entry Level (1-2 years)

Job Location

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