Job Overview
Employment Type
Hourly
Full-time
Compensation
Type:
Hourly
Rate:
Exact $18.50
Work Schedule
Standard Hours
Day Shifts
Fixed Shifts
Benefits
Medical insurance
Dental Insurance
Vision Insurance
Flexible spending account
Health savings account
Life insurance
Employee assistance program
Paid vacation
Paid sick time
Paid holidays
Education Assistance
Job Description
MDU Resources Group, Inc., through its utility companies including Cascade Natural Gas Corporation, Great Plains Gas, Intermountain Gas Company, and Montana-Dakota Utilities, serves an extensive network of approximately 1.1 million customers across eight states. Renowned for its commitment to providing reliable gas and electric services, MDU Resources is a leader in the energy sector, delivering essential utility services to communities in Idaho, Montana, Wyoming, South Dakota, and beyond. The company emphasizes a culture of safety, customer satisfaction, and professional development, making it a great place to begin or advance your career in the utility industry.
This opportu... Show More
This opportu... Show More
Job Requirements
- Must be 50 miles from an MDU or Intermountain Gas District Office
- Must have access to adequate high-speed internet with minimum download speed of 50 Mbps
- Able to provide a safe, ergonomic, quiet, and distraction-free home office workspace
- Ability to work individually with remote support and without regular in-person interaction
- Comfortable corresponding via phone and video for team interaction and development
- Must take all measures to protect networks, devices, programs, and data from cyber-attack
- Must be legally authorized to work in the United States, no sponsorships considered
- May be required to maintain a valid driver's license
- Must adhere to utility group dress code
- Willingness to work any established shift, including emergency coverage on evenings, weekends, and holidays
- Subject to pre-employment drug testing and background checks
Job Qualifications
- High school diploma or GED equivalency
- One-year experience in a call center or two years of general customer service experience
- Bi-lingual in Spanish preferred
- Working knowledge of customer service skills at a level normally acquired through completion of a two-year degree in business or related field preferred
Job Duties
- Communicates verbally and in writing to customer inquiries and requests and generates required field activities
- Responds to emergency calls following established guidelines and procedures
- Identifies, researches, and independently resolves customer issues using various tools
- Understands and applies company collection practices, including credit checks, deposit requirements, and offering payment plans and arrangements
- Educates customers regarding energy assistance programs
- Performs other tasks and special projects as assigned
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
You may be also interested in: