Destinationpet

Customer Service Representative

Job Overview

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Employment Type

Hourly
Part-time
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Compensation

Type:
Hourly
Rate:
Range $11.00 - $13.00
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Work Schedule

Weekend Shifts
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Benefits

Health Insurance
mental health benefits
telehealth benefits
Part-time schedule
Tips
collaborative work environment
Paid Time Off

Job Description

Destination Pet is a dynamic and innovative company dedicated to elevating the love and lives of pet families across the United States. Established in 2016, Destination Pet has carved out a unique space within the pet care industry by offering a comprehensive array of services including daycare, boarding, grooming, training, and veterinary care. As a company, Destination Pet prides itself on being much more than just another pet or veterinary care center. It is a passionate community that thrives on delivering exceptional service, ensuring pets feel at home and their owners feel at ease. The team at Destination Pet is... Show More

Job Requirements

  • High school diploma or equivalent
  • 1+ year of customer service experience preferred
  • Ability to stand, walk, and climb stairs frequently
  • Ability to lift up to 40 lbs
  • Availability to work evenings, weekends, and holidays
  • Willingness to work in environments with exposure to cleaning supplies, pet hair, and occasional pet accidents
  • Strong interpersonal communication skills
  • Ability to multitask and handle multi-line phone systems
  • Professional demeanor under pressure

Job Qualifications

  • High school diploma or equivalent
  • 1+ year of customer service experience preferred
  • Strong communication skills via phone, in-person, and email
  • Comfortable multitasking and using multi-line phone systems and computer systems
  • Ability to remain professional under pressure
  • Strong problem-solving skills
  • Passion for working with people and pets

Job Duties

  • Welcoming pet parents and their furry VIPs like they just walked into a 5-star resort
  • Answering phones with a smile in your voice and multi-tasking like a pro
  • Touring new clients through the facility and selling the services that keep tails wagging
  • Ensuring up-to-date vaccinations are on file
  • Managing check-ins and check-outs with efficiency and a personal touch
  • Handling cash, cards, and balancing the end-of-day cash drawer
  • Responding to complaints with patience and professionalism
  • Escorting pet guests to and from their enclosures
  • Keeping the lobby clean, welcoming, and ready for first impressions
  • Jumping in to support other team members whenever needed

Job Qualifications

Experience

Mid Level (3-7 years)

Job Location

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