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Job Overview
Employment Type
Hourly
Compensation
Hourly
Exact $23.00
Work Schedule
Standard Hours
Benefits
Medical
Dental
Vision
401k
Life insurance
Paid Time Off
Paid sick leave
Holiday pay
Job Description
TransPak is a renowned packaging solutions company originally founded in Silicon Valley in 1952. Since 1969, it has been a private, family owned and operated business deeply committed to building long-term relationships with its customers. TransPak specializes in offering a comprehensive range of packaging services including design, engineering, testing, manufacturing, and fulfillment for both custom and stock packaging solutions. The company has cultivated a reputation for quality and reliability, supported by decades of experience in the industry. As a family operated business, TransPak values strong relationships and customer satisfaction above all, fostering a work environment focused on collaboration, innovation, and... Show More
Job Requirements
- High school diploma or GED
- 1-2 years of relevant customer service experience
- strong customer focus
- problem-solving and analytical skills
- effective time management
- motivated and strong work ethic
- program management experience preferred
- familiarity with Sage X3 or similar ERP systems preferred
- excellent communication skills
- strong interpersonal abilities
Job Qualifications
- High school graduate or GED
- 1-2 years’ experience as a customer service representative
- customer/client focused
- problem solver and analysis
- experienced with time management
- high level of motivation and strong work ethic
- program management experience preferred
- Sage X3 or other ERP systems experience preferred
- excellent communication
- effective interpersonal skills
Job Duties
- Provide timely and accurate information to incoming customer order status and product knowledge requests
- provide timely feedback to the company regarding service failures or customer concerns
- process customer orders, changes, returns according to established department policies and procedures
- work closely with planner for scheduling of orders
- work closely with the credit department to resolve disputed credit items
- partner with the sales team to meet and exceed customer’s service expectations
- manage and maintain all emails that come into the Customer Service group email including responding to emails within 15 minutes and taking appropriate action
- enter new orders, release blanket orders and manage reschedules
- receive purchase order, enter order into system, email order to sales representative for approval, process work order and send confirmation email
- manage back orders and past dues daily
- confirm next day scheduled orders daily
- handle all incoming calls courteously and provide status updates and ETAs
- maintain voicemail box and respond to customer messages
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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