Waterway Carwash logo

Waterway Carwash

Customer Service Representative

Job Overview

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Employment Type

Hourly
Full-time
Part-time
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Compensation

Type:
Hourly
Rate:
Exact $21.00
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Work Schedule

Flexible
Day Shifts
Weekend Shifts
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Benefits

flexible scheduling
Training and Development
Tuition Assistance
Free car washes
fuel discounts
Retail store discounts
Advancement opportunities

Job Description

Waterway is a well-established and recognized car wash and convenience store company operating at multiple locations, including Skokie, Illinois. Known for its commitment to delivering exceptional customer service and premium car wash services, Waterway has earned recognition as a multi-time USA Today Top Workplace, a testament to its positive work culture and dedication to employee satisfaction. The company maintains a people-focused environment that values fun, engagement, and teamwork, offering a friendly and active workplace where employees feel supported by management and peers. With structured training programs, clear development and promotion paths, and a variety of benefits, Waterway fosters career growth... Show More

Job Requirements

  • Current and valid drivers license
  • Professional demeanor, behavior, and appearance in accordance with company policy
  • Ability to perform all essential functions safely without endangering oneself or others
  • Ability to comply with local and state health code requirements for soda fountain and food service sales
  • Meet local and state minimum age requirements for sale of tobacco and alcohol sales where applicable
  • Ability to complete all required trainings and certifications required to perform any of the required functions

Job Qualifications

  • Friendly and engaging with a positive attitude and a will to succeed
  • Experience in customer service, retail, or sales preferred but not required
  • Effective communication skills
  • Ability to work well in a team environment
  • Basic math skills for handling transactions
  • Ability to follow safety and operational procedures
  • Ability to maintain a professional appearance and demeanor

Job Duties

  • Provide excellent and timely customer service to create a pleasant experience for customers
  • Pro-actively greet customers entering the convenience store, pay terminal area, or fuel pumps and be responsive to their needs
  • Effectively present and sell car wash services, memberships, and additional purchase options to customers to achieve sales and revenue goals for the location
  • Maintain a safe, clean and organized environment to ensure a positive visit for every customer including but not limited to outside areas such as gas pump islands, payment terminal, and entrance to tunnel, and inside areas such as counters, merchandise display areas, restrooms, and customer waiting areas
  • Keep convenience store merchandise stocked and organized, displays clean and well presented
  • Maintain point-of-sale transaction, sales, and cash drawer integrity by following procedures accurately
  • Follow Waterway policies, procedures, guidance, and instructions, including and especially those related to safety
  • Perform various administrative tasks, such as making bank deposits, picking up or delivering supplies from other stores or retailers
  • Perform various transactional functions to meet customer demand and store staffing needs
  • Carry out various other functions as identified and directed by management

Job Qualifications

Experience

No experience required

Job Location

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