Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $15.25 - $20.75
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Professional Development
Employee assistance program
Life insurance
Job Description
DP World is a leading global trade enabler, dedicated to making the world’s trade flow seamlessly and efficiently. With a team of over 115,000 diverse professionals across 78 countries and six continents, DP World operates at the forefront of the logistics and supply chain industry. The company’s extensive portfolio includes Ports and Terminals, Marine Services, Logistics, and Technology, integrating global infrastructure with local expertise to deliver comprehensive, end-to-end supply chain solutions. These solutions are designed to enhance operational efficiency, reduce disruptions, and support the evolving needs of customers worldwide.
The role of a Freight Forwarding Operations and Customer Service ... Show More
The role of a Freight Forwarding Operations and Customer Service ... Show More
Job Requirements
- Legally authorized to work in the United States without sponsorship now or in the future
- Graduate in any field preferred
- At least 3 years of relevant and recent experience in freight forwarding operations and customer service
- Solid cold chain understanding
- Freight forwarding experience is mandatory
Job Qualifications
- Graduate in any field preferred
- At least 3 years of relevant and recent experience in freight forwarding operations and customer service
- Solid cold chain understanding
- Mandatory freight forwarding experience
Job Duties
- Manage file creation and all services associated with freight forwarding and logistics
- Assist with account start-up and liaise with sales to ensure required documentation and information for SOP are provided
- Monitor and audit files weekly for compliance of estimate input, profit margin setting, and timely invoicing
- Assist clients with day-to-day export/import documentation requests to ensure proper execution of transportation files
- Provide clients with complete flight and sailing details to guarantee the proper flow of information
- Liaise with airlines and ocean lines to procure the best possible solutions regarding capacity and cost
- Collaborate with internal network and external partner agents to guarantee the best service assistance
- Act quickly upon emergency situations arising within air and ocean transportation files
- Coordinate with operations colleagues to ensure adequate support during workflow overloads
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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